ServiceNow Developer for Federal IT Modernization

Leidos LLC; Washington; Hybrid; USD 87,000 - 157,000; Full time

Job summary

Leidos is standing up a new Agile development team in the Digital Sector to deliver Federal IT modernization. The role involves architecting, building, and integrating infrastructure solutions in Washington, DC, with initial partial telework and on-site requirements as the program matures.

You will work in an Agile Scrum environment, leveraging ServiceNow, AWS, Elastic, and RedHat, with a focus on security clearances and customer-facing support.

Qualifications

• Active TS/SCI clearance required.

Responsibilities

• Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
• Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
• Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support platform and application upgrades.
• Help design and document business process flows and propose solutions.
• Configure ServiceNow functions and workflows to support ticketing, order management, and re-engineered processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate and orchestrate tasks and integrations across apps and platforms.

Skills

ServiceNow development

AWS

Elastic

RedHat

JIRA

Git

Confluence

SAFe

DevOps/DevSecOps

CI/CD

Education

Bachelor’s degree in related discipline

Level III: 4–8 years experience

Level IV: 8–12 years or Master’s +6+ years

Level V: 12+ years or Master’s +10+ years

Tools

ServiceNow upgrades

SAFe

Job description

Leidos is standing up a new Agile development team in the Digital Sector to deliver Federal IT modernization. The role involves architecting, building, and integrating infrastructure solutions in Washington, DC, with initial partial telework and on-site requirements as the program matures.

You will work in an Agile Scrum environment, leveraging ServiceNow, AWS, Elastic, and RedHat, with a focus on security clearances and customer-facing support.