ServiceNow Developer

Etelligent-Group-LLC; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

eTel is seeking an experienced ServiceNow/ESM professional in Washington, DC to lead ITSM implementations for federal clients. The role requires deep knowledge of Incident, Problem, Change, and Knowledge management, plus CMDB/CSDM expertise and API integrations.

The candidate will manage update sets, deployments, and data migration, including Import Sets and Transform Maps, ensuring high technical accuracy to avoid production outages. Security clearance is required.

Qualifications

• Certified System Administrator (CSA) is required.
• Certified Implementation Specialist (CIS) for ITSM/ITOM/HRSD/HAM/SAM domains is required.
• Experience with ServiceNow/ESM platforms and ITSM modules.

Responsibilities

• Experience: 5+ years with ServiceNow/ESM Platform, 2+ years Federal.
• Configure ITSM modules: Incident, Problem, Change, Request, Knowledge.
• Work with CMDB and CSDM; API integrations and data migrations.
• Handle Update Sets, Source control, deployments, testing, upgrades.
• Manage Import Sets, Transform Maps, scheduled jobs and data migration.

Skills

ITSM

CMDB/CSDM

Integrations

Flow Designer/IntegrationHub

UI Builder/Workspaces

Platform security

Performance optimization

Education

CSA (Certified System Administrator)

CIS (Certified Implementation Specialist)

Job description

Washington, District of Columbia, United States

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Place of Performance:

Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off- site training locations and to ship training aids to these locations.

Security Clearance:

Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Position Summary

• Experience: 5+ years ServiceNow/ESM Platform; 2+ years Federal.
• ITSM modules such as Incident, Problem, Change, Request, and Knowledge.
• Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Data Policies.
• Working knowledge of CMDB and CSDM.
• Service Portal, UI Builder, Workspaces, or Employee Center.
• Update sets, source control, deployments, testing, and upgrades.
• Import Sets, Transform Maps, scheduled jobs, and data migration.

Scope & Complexity

• Requires a minimum of 3 years of experience with demonstrated capability to configure and integrate ITSM and CMDB/CSDM modules within large, data-segregated instances.
• Resumes must showcase hands-on API integrations, data migrations, handling complex Import Sets/Transform Maps, and deploying update sets with a high degree of technical accuracy to avoid production outages.

Skillsets

• ITSM, CMDB/CSDM, integrations, Flow Designer/IntegrationHub, UI Builder/Workspaces, platform security, performance optimization.

Certifications (or equivalent)

Certified System Administrator (CSA) Required, Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM)

Commitment to Diversity

eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

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