ServiceNow Data Analyst I: Ticket Triage & Insights

Insight Global; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Insight Global in Austin, TX seeks a detail-oriented Data Analyst to support a ServiceNow ticket workflow. You will review tickets, perform level 1 triage, categorize requests, and route tickets to the right teams with timely updates.

The ideal candidate will bring strong communication, prior help desk or service desk experience, and exposure to Power BI Service. The role rewards accuracy, multi-tasking, and a service-focused approach in a diverse workplace.

Qualifications

• Experience reading and triaging ServiceNow tickets.
• Experience in a help desk, service desk, or customer support role.
• Ability to communicate updates and requests via email.

Responsibilities

• Review incoming tickets and perform Level 1 triage.
• Categorize requests and route tickets to the appropriate teams.
• Provide timely updates and follow-up throughout the ticket lifecycle.

Skills

ServiceNow ticket review

Level 1 triage

Ticket categorization

Outlook email communication

Power BI Service exposure

Customer service

Multi-tasking

Tools

ServiceNow

Outlook

Power BI

Job description

Insight Global in Austin, TX seeks a detail-oriented Data Analyst to support a ServiceNow ticket workflow. You will review tickets, perform level 1 triage, categorize requests, and route tickets to the right teams with timely updates.

The ideal candidate will bring strong communication, prior help desk or service desk experience, and exposure to Power BI Service. The role rewards accuracy, multi-tasking, and a service-focused approach in a diverse workplace.