ServiceNow Consultant

Anglepoint; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

401(k) up to a 4% company match

Medical, Dental & Vision Insurance

Maternity and Paternity Leave

Women in Technology Network Membership

Job summary

Anglepoint is seeking a ServiceNow Consultant to deliver IT Asset Management and Software Asset Management services for enterprise clients on the ServiceNow platform. This hybrid role combines hands-on implementation, optimisation, and ongoing platform operations across SAM Pro and related capabilities.

You will work with global teams, translate business and data requirements into configured, tested solutions, and contribute to reusable delivery assets as the team scales.

Qualifications

• 2+ years of experience in ServiceNow, Software Asset Management, IT Asset Management, IT Service Management, or related enterprise technology delivery.
• ServiceNow Certified System Administrator or equivalent certification preferred.
• Strong technical awareness of platform configuration, data, integrations, testing, and operational support.

Responsibilities

• Support discovery and requirements sessions by documenting client licensing processes, data sources, platform dependencies, controls, and outcomes.
• Translate requirements into configuration, entitlement onboarding, integration, testing, deployment, and operations.
• Participate in workshops, status meetings, testing reviews, and governance calls; communicate progress and risks clearly.
• Onboard software contracts, entitlement data into ServiceNow SAM Pro; configure models, classifications, licence metrics, and relationships.

Skills

ServiceNow

Client delivery

Requirements gathering

Documentation

Communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow SAM Pro

Performance Analytics

ITAM/ITSM concepts

Job description

As a ServiceNow Consultant, you will support the delivery of IT Asset Management and Software Asset Management services for enterprise clients using the ServiceNow platform. This hybrid role combines hands‑on implementation, optimisation, and ongoing platform operations across SAM Pro and related ServiceNow capabilities.

You will work closely with global consulting teams, technical specialists, delivery managers, and client stakeholders to translate business, licensing, data, and operational requirements into configured, tested, documented, and supportable platform solutions. The role requires strong technical awareness and is open to candidates whose experience has been gained through implementation, platform support, managed services, or related enterprise technology delivery.

Anglepoint’s ServiceNow practice is growing, supported by an expanding client base, a broader service catalogue, and continued investment in delivery capability. This is an opportunity to join a successful practice with clear momentum, contribute to new and evolving services, and build deeper technical expertise as the team scales. You will work alongside experienced consultants and specialists, with support for relevant training and certifications as your responsibilities develop.

As a ServiceNow Consultant, you will:

1. Client Delivery and Requirements

• Support discovery and requirements sessions by documenting client licensing processes, data sources, platform dependencies, controls, and expected outcomes.
• Translate agreed requirements into defined configuration, entitlement onboarding, integration, testing, deployment, and operational activities.
• Participate in client workshops, working sessions, status meetings, testing reviews, and operational governance calls.
• Manage assigned deliverables and communicate progress, dependencies, risks, issues, and decisions clearly to internal teams and client stakeholders.

2. Entitlement and Software Model Onboarding

• Onboard software contracts, purchase records, and entitlement data into ServiceNow SAM Pro, including data preparation, validation, import, reconciliation, and exception handling.
• Configure and maintain software models, discovery maps, product classifications, licence metrics, entitlement structures, and relevant model relationships.
• Link entitlements to contracts, software models, installations, users, devices, or infrastructure records to support accurate licence positions and compliance reporting.
• Investigate incomplete or conflicting entitlement, discovery, and inventory data, documenting findings and working with licensing specialists and client teams to resolve gaps.

3. Platform Configuration and Deployment

• Configure and deploy SAM Pro capabilities across contracts, entitlements, software models, normalisation, reconciliation, optimisation, and compliance reporting.
• Set up and validate SaaS connectors and integrations, including authentication, field mapping, data collection, import schedules, error handling, and reconciliation outputs.
• Configure controlled data ingestion using import sets, transform maps, integration feeds, scheduled jobs, and other approved data-loading methods.
• Complete configuration validation, system testing, defect resolution, user acceptance testing, release preparation, deployment, and post‑deployment stabilisation.
• Proficiency in building SAM/HAM dashboards and reports using ServiceNow Performance Analytics

4. Platform Operations and Continuous Improvement

• Monitor scheduled jobs, connector performance, data imports, reconciliation results, dashboards, and platform health indicators, escalating issues with clear evidence.
• Maintain accurate and audit‑ready documentation, including configuration workbooks, test scripts, deployment records, operating procedures, support guides, and decision logs.
• Support operational handover by documenting support requirements, known issues, recurring activities, controls, and escalation routes.
• Contribute to reusable delivery assets and build awareness of emerging ServiceNow capabilities, including AI Control Tower, agentic workflows, and adjacent platform services.

Who You Are:

• 2+ years of experience in ServiceNow, Software Asset Management, IT Asset Management, IT Service Management, enterprise technology delivery, or a related technical environment.
• ServiceNow Certified System Administrator, with the certification maintained in line with ServiceNow’s current credential requirements.
• Strong technical awareness of platform configuration, structured data, integrations, system dependencies, testing, troubleshooting, and operational support.
• Practical experience contributing to ServiceNow implementation, optimisation, platform support, managed services, or similar technical delivery activities.
• Working knowledge of ServiceNow SAM Pro, including exposure to contracts, entitlements, software models, normalisation, reconciliation, or compliance reporting.
• Ability to work methodically with structured data, investigate technical or data‑quality issues, and communicate findings clearly.
• Ability to organise assigned work, meet deadlines, maintain accurate documentation, and provide clear progress and risk updates.
• Clear written and verbal communication skills, with the ability to work effectively with technical and non‑technical stakeholders.
• Interest in developing broader expertise across ServiceNow ITAM, SaaS management, managed services, and emerging platform capabilities.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM).
• ServiceNow Certified Implementation Specialist – Software Asset Management, or active progress towards completing the current certification pathway.
• Experience configuring ServiceNow SAM Pro, software models, licence metrics, entitlement records, data imports, or SaaS connectors.
• Familiarity with HAM Pro, ITOM, CMDB, Cloud Cost Management, Application Portfolio Management, or ITSM.
• Experience working with software contracts, discovery data, inventory records, SaaS usage data, and compliance reporting.
• Experience in a consulting, professional services, technology delivery, or managed services environment.
• ITIL Foundation, CSAM, CITAM, or an equivalent relevant industry certification.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.

Compensation and Benefits and Perks:

• Competitive Salary + Quarterly Bonus
• Medical, Dental & Vision Insurance (No waiting period)
• 401(k) up to a 4% company match
• Maternity and Paternity Leave
• Women in Technology Network Membership

What to Expect:

At Anglepoint, our hiring process is designed to be transparent, efficient, and respectful of your time. The process consists of three interview stages and does not include any case studies, assignments or tests. We prioritize timely communication and clear next steps throughout each stage.

• Timeline: Timelines vary by role, though Talent Acquisition works to move candidates through the process as efficiently as possible
• Interviews: Three interviews with TA, the line manager, and hiring manager
• Format: Video interviews throughout, with an occasional in‑person second‑stage meeting if required
• Communication: Feedback and updates within two business days after each stage

About Anglepoint

Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end‑to‑end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000.

Working at Anglepoint

At Anglepoint, we are a group of talented individuals that are passionate about client success. We work on challenging problems that have a real impact every day. We take pride in our work and hold ourselves to the highest standards. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.

Anglepoint is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.