ServiceNow CMDB Technical Lead

Tata Consultancy Services; Philadelphia (Philadelphia County); On-site; USD 110,160 - 135,000; Full time

Job summary

A leading IT services provider is seeking a ServiceNow CMDB Technical Lead to ensure the integrity of the Configuration Management Database (CMDB). The role involves governance processes for CI data management, integration with other ITSM processes, and requires an Engineering degree with experience in ServiceNow. The position is based in Philadelphia and offers a salary range of $110,160 to $135,000 annually.

Qualifications

• Experience with ServiceNow enterprise architecture and database design schemas.
• Experience in requirements gathering and integration technologies.
• Proven ability to lead the development of technical standards.

Responsibilities

• Ensure the CI data is properly maintained and available.
• Develop and implement CI data governance processes.
• Proactively resolve CI data gaps.

Skills

ServiceNow ITSM

CMDB

Discovery

Data governance

Engineering Degree

Education

Engineering Degree

Job description

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• Hands on Expertise with Integrations with data ingestions systems
• Hands on Experience with Discovery
• Ensure the CI data is properly maintained and is available when and where it’s needed
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
• Proactively identify CI classes, attributes, and relationship types that are required
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Ensure the CIs are created or updated using only approved processes and procedures
• Develop, document, and implement CI data audits and address any issues that arise
• Evaluate enhancement requests and identify appropriate solutions
• Providing leadership when implementing new requirements on the Now Platform
• Contributing to the governance processes
  
  

Job Description

• Hands on Expertise with Integrations with data ingestions systems
• Hands on Experience with Discovery
• Ensure the CI data is properly maintained and is available when and where it’s needed
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
• Proactively identify CI classes, attributes, and relationship types that are required
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Ensure the CIs are created or updated using only approved processes and procedures
• Develop, document, and implement CI data audits and address any issues that arise
• Evaluate enhancement requests and identify appropriate solutions
• Providing leadership when implementing new requirements on the Now Platform
• Contributing to the governance processes
  
  

Qualifications

Engineering Degree, ServiceNow ITSM, CMDB, Discovery, experience with ServiceNow enterprise architecture, security, database design schemas and data modeling, requirements gathering, integration, middleware, and discovery technologies, and leads the development of architectural and technical standards and best practices.

Salary Range: $110,160-$135,000 a year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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