ServiceNow CMDB Developer

NR Consulting; New Haven (CT); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a ServiceNow CMDB Developer to enhance and maintain critical IT processes. This entry-level role is ideal for someone passionate about IT service management, with responsibilities including designing CMDB solutions, customizing applications, and building integrations. The ideal candidate will have a strong understanding of ITIL and ServiceNow, along with hands-on development experience. Join a forward-thinking team that values collaboration and customer service, and take your career to the next level in a supportive environment that fosters growth and innovation.

Qualifications

• 3+ years of ServiceNow development experience or 7+ years in IT.
• Strong knowledge of ITIL and ServiceNow CSDM.

Responsibilities

• Design and implement CMDB solutions on ServiceNow.
• Customize applications to automate processes.
• Build integrations and troubleshoot issues.

Skills

ITIL framework

ServiceNow CSDM

ServiceNow development

JavaScript

customer service

time management

collaboration skills

Education

Bachelor's degree in Computer Science

7+ years equivalent experience in IT

ServiceNow Certified System Administrator

Job description

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Overview

ServiceNow is increasingly becoming the foundation for critical processes. In this role, we are looking for a person with strong technical abilities who can design, configure, and build within the platform.

• Open to remote candidates - EST

The Configuration Management Database (CMDB) Developer position is responsible for ServiceNow CMDB and CSDM (Common Service Data Model) enhancements, bug fixes, building and maintaining integrations, refining the backlog, and supporting strategic efforts to implement or improve relevant modules. The person will also advocate for the organization on the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, and other IT Service Management and SPM capabilities.

Core Responsibilities

• Design, develop, and implement CMDB or CSDM solutions on the ServiceNow platform
• Customize ServiceNow applications to streamline and automate processes
• Build integrations to other applications within the organization as needed
• Troubleshoot issues
• Ensure standards, architecture, design, and methodology standards are adhered to
• Identify and evaluate ServiceNow features and emerging capabilities, advocating for those that benefit the organization financially and operationally

Skills and Qualifications

• Strong knowledge of ITIL framework, SPM, and ITSM standards and processes
• Operational understanding of the ServiceNow CSDM
• Hands-on experience with ServiceNow development, troubleshooting, discovery patterns, service maps, CMDB 360, cloud discovery, and service graph connector
• Operational experience with event management and agent client connector
• Scripting in JavaScript
• Willingness to assist with ServiceNow questions and training
• Proven expertise and passion for customer service
• Experience with ServiceNow platform deployment and operations
• Excellent time management and collaboration skills

Education

• Bachelor's degree in Computer Science or related field with at least 3 years of ServiceNow development experience, OR
• 7+ years of equivalent experience, training, and/or education in IT industry and Service Management
• Certifications: ServiceNow Certified System Administrator (CSA) required; ITIL Foundations (preferred)

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting