Senior ServiceNow Biz Process Consultant - ITSM & AI

AceStack; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

AceStack is seeking a ServiceNow Sr Business Process Consultant ITSM to lead ITSM/ITAM/ITOM/CSM/FSM engagements. You will translate complex requirements into configurations, author user stories, and drive automation and best practices.

You will mentor junior team members, share learnings across the BPC community, and apply domain expertise to design efficient workflows that meet customer expectations.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 8+ years in a professional services environment or equivalent.
• Willingness to travel up to 50%.
• Industry domain expertise with ServiceNow workflows.

Responsibilities

• Lead ServiceNow ITSM/ITAM/ITOM engagements and mentor junior staff.
• Translate requirements into configurations, write user stories, and drive best practices.
• Coach teams on solution design, automation, and process improvements.
• Collaborate with product teams and share learnings across the BPC community.
• Ensure workflows meet customer expectations using ServiceNow capabilities.

Skills

AI integration

Team leadership

Agile practices

Solution design

Mentorship

Knowledge sharing

Workflow design

Customer engagement

Tools

ServiceNow

Job description

AceStack is seeking a ServiceNow Sr Business Process Consultant ITSM to lead ITSM/ITAM/ITOM/CSM/FSM engagements. You will translate complex requirements into configurations, author user stories, and drive automation and best practices.

You will mentor junior team members, share learnings across the BPC community, and apply domain expertise to design efficient workflows that meet customer expectations.