ServiceNow Business Process Consultant

Accenture; Irving (TX); On-site; USD 70,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs, lead workshops, and develop user stories for agile delivery. This role involves guiding the implementation lifecycle, supporting UAT/QA, and collaborating with cross-functional teams to deliver tangible value.

Travel may be required (25%–100%). A bachelor’s degree in business or IT is preferred, with multiple years of ServiceNow experience and certifications enhancing candidacy.

Qualifications

• Minimum 3+ years’ experience working in the ServiceNow platform.
• Minimum 2+ years’ experience leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.

Responsibilities

• Translate client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow.
• Lead process workshops and stakeholder interviews.
• Develop feature lists and user stories for Agile delivery and guide implementation lifecycle.
• Support UAT and QA and collaborate with cross-functional teams to deliver value-driven outcomes.

Skills

Communication skills

Workshop leadership

Requirements gathering

Agile delivery

Stakeholder interviewing

Education

Bachelor's degree in Business or IT

Associate degree with 6+ years experience

Tools

ServiceNow platform

ServiceNow CSA

Job description

We Are:

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

You Are:

A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

The Work:

• The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle. Acts as a trusted advisor, helping clients define future‑state service delivery processes while ensuring alignment to platform standards. Supports UAT and QA, collaborates with cross‑functional teams, and delivers value‑driven outcomes.
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here’s What You Need:

• Minimum 3+ years’ experience working in the ServiceNow platform.
• Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.
• Bachelor's degree(inBusiness or IT related field preferred) or equivalent (minimum 12 years) work experience. (Ifassociate’s degree, must have minimum 6yearswork experience)

Bonus Points If:

• ITIL v4 Managing Professional or Strategic Leader Certification
• Agile Scrum Product Owner Certification
• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
• Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
• Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
• Extensive experience in process management competencies.
• Agile Scrum Master certification
• Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

#LI-NA-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/08/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Role Location Annual Salary Range

• California $70,350 to $196,000
• Cleveland $59,100 to $156,800
• Colorado $63,800 to $169,300
• District of Columbia $68,000 to $180,300
• Illinois $59,100 to $169,300
• Maine $54,400 to $144,300
• Maryland $63,800 to $169,300
• Massachusetts $63,800 to $180,300
• Minnesota $63,800 to $169,300
• New York $66,300 to $196,000
• New Jersey $68,000 to $196,000
• Virginia $59,100 to $180,300
• Washington $80,200 to $180,300

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