ServiceNow Business Analyst - 100% Remote (REF1774S)

Citizant; Chantilly (VA); Remote; USD 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a skilled individual to enhance the ServiceNow platform's effectiveness. In this role, you will bridge the gap between IT business needs and the ServiceNow platform, ensuring that stakeholder requirements are met. You will analyze workflows and recommend improvements while acting as a liaison among business teams, developers, and administrators. This position offers a collaborative environment, opportunities for personal and professional development, and the chance to engage in rewarding projects. If you are passionate about driving process improvements and thrive in a dynamic setting, this is the opportunity for you.

Benefits

Salary up to $150,000

Opportunity for personal and professional development

Collaborative and supportive work environment

Engage in challenging and rewarding projects

Potential for long-term career advancement

Company values ethics and responsibility

Qualifications

• 2+ years of experience in software-related technical analysis required.
• Strong knowledge of ServiceNow modules essential for this role.

Responsibilities

• Bridge gaps between IT needs and ServiceNow through stakeholder negotiation.
• Gather and document business requirements and user stories.

Skills

ServiceNow modules (ITSM, ITOM, HRSD)

Software-related technical analysis

Business process analysis

Workflow automation

Agile/Scrum methodologies

Analytical skills

Critical thinking

Problem-solving

Education

Bachelor's degree in a related field

Job description

Employer Industry: IT Services for Government

Why consider this job opportunity:

1. Salary up to $150,000
2. Opportunity for personal and professional development
3. Collaborative and supportive work environment
4. Engage in challenging and rewarding projects
5. Potential for long-term career advancement within the organization
6. Be part of a company that values ethics and responsibility

What to Expect (Job Responsibilities):

1. Bridge gaps between IT business needs and the ServiceNow platform through stakeholder negotiation
2. Gather and document business requirements, user stories, and acceptance criteria
3. Analyze workflows and recommend process improvements for HR and Workplace Service Delivery solutions
4. Act as a liaison between business teams, developers, and administrators, facilitating communication
5. Create process documentation and conduct user training sessions to enhance system adoption

What is Required (Qualifications):

1. Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.)
2. Minimum of 2 years of experience in software-related technical analysis
3. Experience with business process analysis and workflow automation
4. Familiarity with Agile/Scrum methodologies and agile work item management
5. Ability to handle multiple projects and work-streams simultaneously

How to Stand Out (Preferred Qualifications):

1. Bachelor's degree in a related field
2. Certification(s) in Business Analysis
3. Demonstrated experience presenting and negotiating with diverse stakeholders
4. Strong analytical, critical thinking, and problem-solving abilities

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.