ServiceNow Business Analyst

Capita; United States; Remote; GBP 35,000 - 55,000; Full time

Job summary

Join Capita as a ServiceNow Business Analyst, a key role that combines application support and system configuration for their ServiceNow platform. This home-based position requires strong communication skills and expertise in ServiceNow to improve service delivery for clients. With opportunities for career progression, generous leave policies, and a commitment to inclusivity, this role is perfect for individuals passionate about making a difference within a supportive environment.

Benefits

23 days’ holiday, rising to 27

Paid day for volunteering

Company matched pension

15 weeks’ fully paid maternity leave

Access to Employee Network Groups

Qualifications

• Experience working as a ServiceNow Business Analyst.
• Practical experience in designing and configuring solutions.
• Ability to gain SC clearance.

Responsibilities

• Capture business and user requirements.
• Design and configure ServiceNow applications.
• Provide BAU Support for ServiceNow incidents.

Skills

ServiceNow platform

Communication

Business Rules

System Maintenance

Job description

Home based role

Job title:

ServiceNow Business Analyst

Job Description:

Help strengthen our Team as our ServiceNow Business Analyst. Home based role.

Great Opportunity to join our team as our ServiceNow Business Analyst to deploy, maintain and improve our ServiceNow Service Management platform used by Capita to support its external customers and internal staff.

The role involves working with team members, stakeholders, and end users to provide application support, system configuration, delivery, testing, and documentation services. It requires practical experience in designing and configuring solutions, writing specifications, and managing the test and deployment process.

What You’ll Be Doing:

• Captures business and user requirements (as stories for agile shops).
• Ensures requirements are understood, developed, tested, and delivered to specification
• Design and configure ServiceNow applications and services
• Represent project stakeholders throughout planning, development, and release processes.
• Work with the platform team to develop release estimates.
• Support the testing effort.
• Work with stakeholders to drive adoption.
• Provide BAU Support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.
  

What we’re looking for:

• Experience working as a ServiceNow Business Analyst, carrying out system maintenance and new implementations.
• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Action.
• Experience of the CSM module.
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
• Excellent understanding of ServiceNow platform.
• Strong communication skills.
• Ability to gain SC clearance or ideally already possess it.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

What’s in it for you?

• Opportunity to progress your career
• 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent