ServiceNow Business Analyst

Improvix Technologies; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a detail-oriented ServiceNow Business Analyst to enhance their Data Analytics Division. This role involves gathering requirements, analyzing processes, and implementing effective ServiceNow solutions. You will bridge the gap between business needs and technical solutions, ensuring project success through collaboration and communication. If you have a strong background in ServiceNow and a passion for process improvement, this opportunity is perfect for you. Join a dynamic team that values innovation and excellence in IT service management.

Benefits

Medical insurance

Vision insurance

401(k)

Flexible work hours

Professional development opportunities

Qualifications

• 5+ years of experience as a Business Analyst, focusing on ServiceNow.
• Strong understanding of ITSM, ITOM, and CMDB within ServiceNow.

Responsibilities

• Gather and analyze business requirements for ServiceNow implementations.
• Collaborate with stakeholders to improve IT Service Management processes.

Skills

Requirements Analysis

Process Improvement

ServiceNow Implementation

Agile Methodologies

SQL

Stakeholder Management

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

JIRA

Azure DevOps

Power Platform

Job description

Direct message the job poster from Improvix Technologies

Recruitment Manager at Improvix Technologies

Job Title: ServiceNow Business Analyst

Location: Remote

Clearance: Secret Clearance Required

Company: Improvix Technologies

Job Overview:

We are seeking a detail-oriented and highly motivated ServiceNow Business Analyst to join our team supporting the Department of State (DOS) Data Analytics Division (ADD). The ideal candidate will have a solid background in requirements analysis, process improvement, and ServiceNow implementation. They will serve as the bridge between business needs and technical solutions, ensuring alignment and delivery of effective ServiceNow-based solutions.

Responsibilities:

• Requirements Gathering:
• Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations.
• Develop user stories, acceptance criteria, and backlog items to support agile delivery.
• Process Analysis and Improvement:
• Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules.
• Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
• ServiceNow Solution Development:
• Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform.
• Support the development of dashboards, reports, and automation tools using ServiceNow capabilities.
• Testing and Validation:
• Create and execute test plans, test cases, and scripts to validate ServiceNow configurations.
• Ensure data integrity and accuracy through rigorous testing and troubleshooting.
• Stakeholder Communication:
• Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals.
• Provide regular project updates and facilitate solution demonstrations for stakeholders.
• Documentation:
• Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations.
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
• Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).
• Proficiency in process mapping and requirements documentation.
• Familiarity with SQL and data analysis techniques.
• Exceptional communication, presentation, and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator or equivalent certifications.
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Familiarity with Power Platform (Power BI, PowerApps, Power Automate).
• Experience working in a federal government environment, particularly within DOS.
• Strong knowledge of ITIL best practices.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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