ServiceNow Business Analyst

Metaminds; Philadelphia (Philadelphia County); On-site; USD 102,890 - 139,637; Full time

Job summary

Join a leading company as a Servicenow Business Analyst in Philadelphia. You will engage with stakeholders to drive requirements, create user stories, and participate in workshops to provide solutions. This long-term contract requires strong communication, analytical skills, and a background in ITSM and ITIL.

Qualifications

• Minimum of 3-5 years of business analysis and business partnership experience.
• Ability to work independently without significant supervision.
• Experience in global teams and supporting business process definition.

Responsibilities

• Drive out requirements and create user stories.
• Provide post implementation support and gather feedback for continuous improvement.
• Work with process teams to offer best possible solutions.

Skills

Strong ServiceNow stakeholder and customer communication

Excellent management and influencing skills

Highly analytical in your approach

Education

University Bachelor’s degree in the field of computer science, business or related field

Job description

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Title: Servicenow BA (Business Analyst)

Location: 1800 Arch Street, Philadelphia, PA 19103 (On-site)

Contract - Long-Term

Responsibilities for Servicenow business analyst

• Strong ServiceNow stakeholder and customer communication

• Working with the process team to drive out requirements and create user stories.

• Working within the Engineering team to articulate technical challenges and opportunities

• Participating and contributing to workshops offering best possible solutions

• Specific ITSM and ITIL experience and exposure

• A strong background as a Business Analyst

• A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients

• Location is in Philadelphia

• The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document, and drive signoff

• Provide post implementation support and gather feedback for continuous improvement

Qualifications for ServiceNow business analyst

• Excellent management and influencing skills full understanding and ability to lead on all ITIL processes

• Able to work independently without significant supervision

• Highly analytical in your approach

• Actively manage application specific enhancements / defects as assigned to the BA

• University Bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience

• Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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