ServiceNow Architect

Avature; United States; Remote; USD 153,000 - 231,000; Full time

Job summary

Join a forward-thinking consulting firm as a ServiceNow Architect, where you'll leverage your expertise to enhance service operations for Federal agencies. This role offers the chance to work remotely while collaborating with agile teams to deliver innovative solutions using the ServiceNow platform. You'll identify opportunities for improvement, provide technical guidance, and play a pivotal role in the sales cycle by delivering impactful presentations. With a strong focus on career growth and a culture that values curiosity and collaboration, this position is perfect for those looking to make a meaningful impact in the tech consulting landscape.

Benefits

Healthcare benefits

401(k) plan

Employee Stock Purchase Plan

Generous paid time off

Training and educational resources

Diverse employee resource groups

Volunteer opportunities

Qualifications

• 5+ years of ServiceNow platform implementation experience.
• Extensive expertise in IT Service Management and consulting.

Responsibilities

• Oversee architecture and design of ServiceNow for Federal agencies.
• Identify improvement opportunities and guide developers.

Skills

IT Service Management

ServiceNow Implementation

Project Management

Technical Consulting

Agile Methodologies

Education

High School Diploma/GED

Bachelor's Degree

Tools

ServiceNow

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

The ServiceNow Architect will be responsible for overseeing the architecture and design of ServiceNow for Federal agencies. You will provide subject matter expertise, guide developers, and provide hands-on development and configuration of ServiceNow while also supporting platform improvements and modernization. You will work closely with Business Process Consultants and other Technical Architects in agile teams to deliver capabilities within ServiceNow.

You will:

• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow.
• Play a key role in the sales cycle by delivering demos, preparing presentations to clients and designing solution architecture.
• Proactively bring thought leadership and business outlook to effectively address client issues/demands related to ServiceNow solutions.
• Provide technical guidance and management of ServiceNow project delivery.
• This job can be performed from anywhere in the US.

***Candidates local to the DMV area will be required to work onsite in the Reston, VA office Monday-Thursday.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Extensive experience in IT Service Management, IRM, GRC, Project handling, Process & ServiceNow Technical Consulting and platform implementation.
• Around 5+ years of experience in implementing ServiceNow platform.
• Experience in implementing ServiceNow processes and functions.
• Experience with ServiceNow ITSM, GRC, IRM.
• Must have the ability to obtain and maintain a Public Trust security clearance.

Preferred technical and professional experience

ServiceNow Certifications:

• Certified Implementation Specialist (CIS) – ITSM or ITOM.
• ServiceNow Certified System Administrator (CSA).
• Certified Technical Architect (CTA) – Preferred.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title: ServiceNow Architect

Date posted: 06-Feb-2025

Job ID: 14141

City / Township / Village: No City

State / Province: United States

Work arrangement: Remote

Area of work: Software Engineering

Employment type: Regular

Contract type: Regular

Projected Minimum Salary per year: 153,000.00

Projected Maximum Salary per year: 231,000.00

Position type: Professional

Some travel may be required based on business demand.

Company: (0147) International Business Machines Corporation

Shift: General (daytime)

Is this role a commissionable/sales incentive based position?