ServiceNow Architect

BDO USA; Madison (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

BDO USA is seeking a Senior ServiceNow Architect to design, implement, and maintain robust ServiceNow solutions aligned with client objectives. You will lead architecture discussions, guide teams across ITSM/ITOM/HRSD/CSM, and ensure secure, scalable deployments.

You will collaborate with stakeholders, monitor performance, and provide end-user training to maximize tool value and reliability. This role requires strong communication and leadership in a consulting environment.

Qualifications

• Six+ years in ServiceNow architecture and implementation.
• Experience with ITSM, ITOM, HRSD, CSM and ERP integrations.
• Strong understanding of ITIL processes and best practices.

Responsibilities

• Lead design and architecture of ServiceNow solutions.
• Oversee onshore/offshore development teams for module implementations.
• Configure workflows, forms, and UIs to meet business needs.

Skills

ServiceNow architecture

ITIL familiarity

Leadership

Client collaboration

JavaScript

HTML/CSS

Education

Bachelor’s degree in CS/IT

Master’s preferred

Tools

ServiceNow</w>modules

ITSM

ITOM

HRSD

CSM

Job description

JOB DESCRIPTION

As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings. The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use.

Job Duties

• Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient
• Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems
• Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces
• Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards
• Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions
• Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability
• Maintains comprehensive documentation of architecture, design, and implementation processes Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions
• Escalates any issues to senior management, as needed
• Provides regular status updates on implementation
• Prepares formal and informal presentations for various internal and external meetings
• Other duties as required

Supervisory Responsibilities

• Supervises the day-to-day workload of managed services team members
• Ensures teams are trained on all relevant software
• Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance
• Acts as mentor to team members, as appropriate

Qualifications, Knowledge, Skills, And Abilities

Education

• High School Diploma or GED, required
• Bachelor’s degree in Computer Science or Information Technology, preferred
• Masters degree in Computer Science or Information technology, preferred

Experience

• Six (6) or more years of experience in ServiceNow architecture and implementation, required
• Experience with ticketing systems and remote management tools, required
• Strong understanding of ITIL processes, preferred
• Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred
• Experience in large complex ERP deployment, preferred
• Experience working in a consulting environment, preferred

License/Certification

• ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred
• ITIL V3/V4, preferred

Software

• Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), preferred
• Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred

Other Knowledge, Skills, & Abilities

• Excellent communication skills, professionalism, positive attitude, and desire to learn
• Ability to effectively work both with a team and independently
• Excellent analysis and problem-solving skills
• Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Ability to work well in a cross-functional team environment preferred
• Must have excellent organizational and multi-tasking skills

Keyword: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $120,000 - $180,000

Maryland Range: $120,000 - $180,000

NYC/Long Island/Westchester Range: $120,000 - $180,000

About Us

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits.

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

"BDO USA, P.A. is an EO employer M/F/Veteran/Disability"