ServiceNow Architect

BDO USA; Denver (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

BDO USA is seeking a ServiceNow Architect to design, implement, and maintain ServiceNow solutions that align with client objectives. This role requires deep knowledge of architecture, modules, and best practices to drive digital transformation and enhance IT service management capabilities and client platform use.

You will lead a team of developers, coordinate with stakeholders and vendors, and ensure high availability and reliable performance across ITSM, ITOM, PM, CSM, HRSD, and related

Qualifications

• Six or more years of experience in ServiceNow architecture and implementation.
• Experience with ticketing systems and remote management tools.
• Four or more years working with offshore teams to deliver solutions.
• Experience in large complex ERP deployment, preferred.
• Experience in a consulting environment, preferred.
• ServiceNow Certified System Administrator and Certified Implementation Specialist preferred.
• ITIL V3/V4 preferred.

Responsibilities

• Leads the design and architecture of ServiceNow solutions, ensuring scalability, security and efficiency.
• Oversees onshore and offshore development teams for module implementations and integrations.
• Customizes and configures ServiceNow applications to meet business needs, including workflows, forms, and UIs.
• Provides technical leadership and guidance to development teams, ensuring best practices.
• Collaborates with client stakeholders to gather requirements and translate them into technical solutions.
• Monitors and optimizes performance of ServiceNow applications to ensure high availability.
• Maintains architecture documentation and provides training and support to users and IT staff.
• Escalates issues to senior management and provides status updates on implementation.

Skills

ServiceNow architecture

Leadership

ITIL processes

JavaScript/ServiceNow scripting

Education

Bachelor's degree in CS/IT

Master's degree preferred

Tools

ServiceNow ITSM

ServiceNow ITOM

ERP deployment

Job description

JOB DESCRIPTION

As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings.

JOB SUMMARY

The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use.

JOB DUTIES

• Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient


• Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems


• Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces


• Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards


• Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions


• Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability


• Maintains comprehensive documentation of architecture, design, and implementation processes Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions


• Escalates any issues to senior management, as needed


• Provides regular status updates on implementation


• Prepares formal and informal presentations for various internal and external meetings


• Other duties as required

SUPERVISORY RESPONSIBILITIES

• Supervises the day-to-day workload of managed services team members


• Ensures teams are trained on all relevant software


• Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development


• Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance


• Acts as mentor to team members, as appropriate

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

Education

• High School Diploma or GED, required


• Bachelor’s degree in Computer Science or Information Technology, preferred


• Masters degree in Computer Science or Information technology, preferred

Experience

• Six (6) or more years of experience in ServiceNow architecture and implementation, required


• Experience with ticketing systems and remote management tools, required


• Strong understanding of ITIL processes, preferred


• Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred


• Experience in large complex ERP deployment, preferred


• Experience working in a consulting environment, preferred

License/Certification

• ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred


• ITIL V3/V4, preferred

Software

• Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), preferred


• Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred

Other Knowledge, Skills, & Abilities

• Excellent communication skills, professionalism, positive attitude, and desire to learn


• Ability to effectively work both with a team and independently


• Excellent analysis and problem-solving skills


• Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details


• Capable of working well under pressure while dealing with unexpected problems in a professional manner


• Ability to work well in a cross-functional team environment preferred


• Must have excellent organizational and multi-tasking skills

Keyword: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $120,000 - $180,000

Maryland Range: $120,000 - $180,000

NYC/Long Island/Westchester Range: $120,000 - $180,000

ABOUT US

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We Are Committed To Delivering Exceptional Experiences To Middle Market Leaders By Sharing Insight-driven Perspectives, Helping Companies Take Business As Usual To Better Than Usual. With Industry Knowledge And Experience, a Breadth And Depth Of Resources, And Unwavering Commitment To Quality, We Pride Ourselves On

• Welcoming diverse perspectives and understanding the experience of our professionals and clients


• Empowering team members to explore their full potential


• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities


• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs


• Focus on resilience and sustainability to positively impact our people, clients, and communities


• BDO Total Rewards that encompass so much more than traditional “benefits.”


• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

BDO USA, P.A. is an EO employer M/F/Veteran/Disability