ServiceNow SAM Developer

Leidos; Camp Springs (MD); On-site; USD 117,000 - 195,000; Full time

Job summary

Leidos seeks an experienced ServiceNow SAM Developer to join the Strategic Operations Project Team. You will engineer ITSM modernization for AFDW and DAF, building automated workflows, custom apps, and integrations that replace legacy processes.

You will write clean code, design API integrations, and leverage ServiceNow capabilities to deliver secure, user-centric solutions. The role requires 8+ years in related work, 4+ years in ServiceNow development, and active ServiceNow certs.

Qualifications

• 8+ years of relevant experience or a Masters with 6+ years
• 4+ years of ServiceNow development and scripting experience
• Proficiency in Flow Designer, IntegrationHub, and API integrations
• ServiceNow Certified System Administrator or Certified Application Developer

Responsibilities

• Develop, configure, and deploy ServiceNow ITSM/SAM solutions
• Build and maintain integrations with third-party systems
• Lead design, testing, and deployments including upgrade activities
• Collaborate with architects and stakeholders to translate requirements

Skills

ServiceNow Development

JavaScript

Flow Designer

IntegrationHub

API Integrations

Scripting (Glide/Server)

Education

Bachelor's degree in CS/IS/Engineering

Masters degree (optional)

Tools

HTML

XML

Job description

Description

Leidos is seeking an experienced ServiceNow SAM Developer to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow.

As a ServiceNow Developer, you will be the hands‑on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out‑of‑the‑box capabilities is vital to delivering secure, efficient, and user‑centric solutions that directly support DAF mission readiness and day‑to‑day operations.

The Challenge:

• SAM & ITAM Module Engineering.
• Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
• License & Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
• Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.
• Platform Development & Customization.
• Full‑Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
• Core Scripting & Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
• Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
• Integrations, Data Management & Reporting.
• Data Ingestion & Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third‑party discovery data, vendor portals, and procurement systems.
• Analytics & Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
• Release, Maintenance & Governance.
• Deployment & Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub‑production and production instances.
• Upgrades & Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
• Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self‑service.
• Stakeholder Collaboration & Enablement.
• Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
• Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user‑facing knowledge bases; mentor and onboard fellow team members.

What Sets You Apart:

• Requires a Bachelors degree computer science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
• Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.
• Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
• Proven experience in large‑scale ServiceNow implementations and platform governance.

You Might Also Have:

• Master’s degree in IT or a related field.
• Certified Application Developer.
• ITIL v4 Foundations Certification, a plus.
• BMC Helix or BMC Remedy experience.

#AFNCR

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $107,900.00 - $195,050.00

Pay Range $107,900.00 - $195,050.00 is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or additional law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.