ServiceNow App Engine Developer (Scoped App, ITOM/ITSM)

TechDigital Group; Fort Worth (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a skilled ServiceNow resource to enhance their IT operations. This role requires expertise in ITOM and ITSM, focusing on incident management and workflow scripting. You will be responsible for managing ticketing incidents, configuring routing, and developing applications using App Engine and Scoped Apps. Join a dynamic team where your contributions will significantly impact the efficiency of IT services. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you!

Qualifications

• Experience with ServiceNow ITOM and ITSM is essential.
• Strong scripting skills for workflow and data handling.

Responsibilities

• Manage ticketing incidents including creating and modifying workflows.
• Configure incident routing and develop in App Engine.

Skills

ServiceNow ITOM

ServiceNow ITSM

Workflow scripting

Data manipulation via scripting

Tools

App Engine

Scoped App

Job description

Role Overview:
We are seeking a highly experienced Forward Deployment Engineer (FDE) with strong expertise in GenAI technologies and full-stack development. This role involves working closely with Wells Fargo LOB teams to deploy, integrate, and optimize AI-driven solutions to improve SDLC processes and overall productivity.

Key Responsibilities:

• Design, develop, and deploy GenAI-powered solutions using Devin, Claude Code, and Cursor
• Integrate GenAI tools into enterprise SDLC workflows (CI/CD and internal platforms)
• Partner with Wells Fargo LOB teams to accelerate product delivery and lifecycle improvements
• Lead tool onboarding, training, and enablement initiatives
• Drive adoption and establish best practices for GenAI usage
• Monitor and optimize tool performance, efficiency, and usage
• Implement prompt engineering and workflow integration best practices
• Provide hands-on troubleshooting, performance tuning, and scaling support

Required Technical Skills:

• Strong full-stack experience with Java 17, Spring Boot, React/Angular/TypeScript, and Python
• Experience with distributed systems, APIs, event-driven architecture, and microservices
• Hands-on experience with CI/CD pipelines and developer tooling
• Experience with cloud platforms such as OCP (OpenShift) or GCP

GenAI / LLM Expertise (Must-Have):

• Hands-on experience with Devin, Claude (Anthropic), and developer AI tools like Cursor or Copilot
• Strong understanding of prompt engineering, RAG (Retrieval Augmented Generation), and agent-based workflows
• Experience with multi-agent architectures
• Experience with MCP (Model Context Protocol) servers and integrations
• Knowledge of agentic services and autonomous AI workflows including orchestration, tool chaining, and decision-driven execution

Top 3 Required Skills:

• Advanced Java 17 with Spring Boot microservices development
• Strong hands-on GenAI experience, including MCP development
• Ability to work in fast-paced enterprise environments with high adoption demands

Experience Requirements:

• Minimum 14+ years of hands-on experience
• Experience working in enterprise environments with governance and compliance requirements

Soft Skills and Expectations:

• Strong collaboration with cross-functional and LOB teams
• Ability to translate business needs into technical solutions
• Ability to operate in fast-paced, evolving environments
• Passion for driving productivity improvements through AI enablement