ServiceNow Administrator/Developer

360 IT Professionals Inc.; California; On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player in software development is seeking a talented ServiceNow Administrator/Developer to join their dynamic team in California. This exciting role involves supporting the development and configuration of various ServiceNow modules, collaborating with team members to understand business requirements, and ensuring optimal performance of software solutions. The ideal candidate will thrive in an Agile environment, utilizing their expertise to design workflows, conduct testing, and provide training. If you're passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong experience in ServiceNow development and configuration.
• Proficient in SCRUM and Agile methodologies for project management.

Responsibilities

• Support the development and configuration of various ServiceNow modules.
• Collaborate with team members to document business and technical requirements.
• Conduct training sessions and provide on-call support for production issues.

Skills

ServiceNow

SCRUM

Agile methodologies

Incident Management

Configuration Management (CMDB)

Workflow Design

Testing (Unit and Regression)

Education

Bachelor's degree in Computer Science or related field

ServiceNow Certification

Tools

ServiceNow

JIRA

Version Control Systems

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Role: ServiceNow Administrator/Developer

Location: Universal City, CA (LA Area)

Duration: 12 MONTH Contract MINIMUM

Start Date: July 10th

Qualifications:

Responsibilities:

1. Support the development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Service Portal, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
2. Collaborate with team members to define, analyze, understand and document business and technical requirements.
3. Design and develop/configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
4. Formulate testing approach, test cases and document them.
5. Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
6. Participate/conduct code walkthroughs. Develop coding standards.
7. Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.
8. Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
9. Create technical architecture, design and user guide documentation.
10. Conduct in-person and virtual training sessions for stakeholders as appropriate.
11. Analyze, troubleshoot, and remedy identified system issues.
12. Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis.
13. Provide on-call support when Production issues occur.