ServiceMax Application Support Engineer

Accenture; Orlando (FL); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Accenture’s Advanced Technology Centers in the US seek a MuleSoft/SFM specialist to join our Center of Excellence and help drive complex integrations for enterprise clients. This hybrid role requires three days per week in the office at Orlando or Chesterbrook, leveraging deep expertise in SFM, ServiceMax, and MuleSoft to deliver production-ready solutions.

You will configure ServiceMax, build SFM processes, work with Apex, Triggers, and Lightning Web Components, and own production support while

Qualifications

• 2+ years hands-on experience with SFM, SFM Wizards, ServiceMax Go App, and Code Snippets with strong debugging and troubleshooting in Apex, Triggers, LWC & SFMs.
• 5+ years of experience in Anypoint Platform MuleSoft Development (Hands-On).
• Bachelor's degree or equivalent work experience (12+ years total); Associate Degree requires 6+ years.

Responsibilities

• Configure and maintain ServiceMax solutions to support field service operations.
• Build and manage SFM processes, SFM Wizards, and ServiceMax Go App.
• Work on Apex, Triggers, and Lightning Web Components for enhancements and fixes.
• Manage Code Snippets to support business logic.
• Own production support, debug, troubleshoot, and resolve platform issues promptly to minimize business impact.
• Collaborate with stakeholders on deployments, testing, and post-release stability.

Skills

SFM

SFM Wizards

ServiceMax Go App

Code Snippets

Apex

Triggers

LWC

debugging

troubleshooting

Education

Bachelor's degree or equivalent

Tools

Anypoint Platform MuleSoft Development

Job description

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

We are seeking a new talent to join our Center of Excellence where you will have the opportunity to collaborate with our team of 350 global resources. We have partnered on this initiative with a client specializing in the development and manufacturing of medical devices and technologies aimed at improving patient outcomes worldwide for over 8 years and we keep growing.

Key Responsibilities:

• Configure and maintain ServiceMax solutions to support field service operations.
• Build and manage SFM processes, SFM Wizards, and ServiceMax Go App.
• Work on Apex, Triggers, and Lightning Web Components (LWC) for enhancements and fixes.
• Manage Code Snippets to support business logic.
• Own production support, debug, troubleshoot, and resolve platform issues promptly to minimize business impact.
• Collaborate with stakeholders on deployments, testing, and post-release stability.

This is a hybrid role and will require three days per week in the office. Hiring locations: Chesterbrook & Orlando

What you need:

• Minimum of 2 yeas of hands‑on experience with SFM, SFM Wizards, ServiceMax Go App, and Code Snippets including strong debugging and troubleshooting skills in Apex, Triggers, LWC & SFMs
• Minimum 5 years of experience in Anypoint Platform MuleSoft Development (Hands‑On)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus points if you have:

• Proven ability to handle production incidents calmly and efficiently under pressure
• Sharp analytical skills with a strong root cause analysis mindset Excellent communicator who works well with both technical and business teams
• Reliable and self‑driven in fast‑paced, high‑stakes environments
• Certifications: Salesforce Certified Administrator Salesforce Certified Platform Developer I Good to Have ServiceMax Core Certified Administrator

Compensation at Accenture varies depending on a wide array of factors, which may include but is not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/06/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $70,350 to $150,400Colorado $57,800 to $129,900Connecticut $54,900 to $129,900District of Columbia $58,400 to $138,300Illinois $50,800 to $129,900Maine $46,700 to $110,700Maryland $54,900 to $129,900Massachusetts $54,900 to $138,300Minnesota $54,900 to $129,900New York $66,300 to $150,400New Jersey $58,400 to $150,400Ohio $50,800 to $120,300Virginia $50,800 to $138,300Washington $80,200 to $138,300

Requesting an Accommodation

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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