ServiceMax Application Support Engineer

Accenture; Chesterbrook (PA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Accenture is seeking a seasoned ServiceMax and MuleSoft developer to join our Center of Excellence in Chesterbrook, PA, hybrid role requiring three days in the office. You will configure ServiceMax, build SFM processes, and work on Apex, Triggers, and LWC to optimize field service and integration platforms.

Ideal candidates have 2+ years hands-on with SFM, SFM Wizards, ServiceMax Go App and Code Snippets, plus 5+ years on MuleSoft Anypoint Platform. Bachelor's degree or equivalent required.

Qualifications

• 2+ years hands-on experience with SFM, SFM Wizards, ServiceMax Go App, and Code Snippets.
• 5+ years of experience in Anypoint Platform MuleSoft Development (Hands-On).
• Bachelor's degree or equivalent work experience.
• Certifications: Salesforce Certified Administrator or Platform Developer I are a plus.

Responsibilities

• Configure and maintain ServiceMax solutions to support field service operations.
• Build and manage SFM processes, SFM Wizards, and ServiceMax Go App.
• Work on Apex, Triggers, and Lightning Web Components (LWC) for enhancements and fixes.
• Manage Code Snippets to support business logic.
• Own production support, debug, troubleshoot, and resolve platform issues promptly to minimize business impact.
• Collaborate with stakeholders on deployments, testing, and post-release stability.

Skills

SFM experience

SFM Wizards

ServiceMax Go App

Code Snippets

Apex

Triggers

LWC

Salesforce

MuleSoft Anypoint Platform

Education

Bachelor's degree or equivalent

Tools

Salesforce

MuleSoft Anypoint Platform

ServiceMax

Job description

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

We are seeking a new talent to join our Center of Excellence where you will have the opportunity to collaborate with our team of 350 global resources. We have partnered on this initiative with a client specializing in the development and manufacturing of medical devices and technologies aimed at improving patient outcomes worldwide for over 8 years and we keep growing.

Key Responsibilities

• Configure and maintain ServiceMax solutions to support field service operations.
• Build and manage SFM processes, SFM Wizards, and ServiceMax Go App.
• Work on Apex, Triggers, and Lightning Web Components (LWC) for enhancements and fixes.
• Manage Code Snippets to support business logic.
• Own production support, debug, troubleshoot, and resolve platform issues promptly to minimize business impact.
• Collaborate with stakeholders on deployments, testing, and post-release stability.

This is a hybrid role and will require three days per week in the office. Hiring locations: Chesterbrook & Orlando

What you need

• Minimum of 2 yeas of hands‑on experience with SFM, SFM Wizards, ServiceMax Go App, and Code Snippets including strong debugging and troubleshooting skills in Apex, Triggers, LWC & SFMs
• Minimum 5 years of experience in Anypoint Platform MuleSoft Development (Hands-On)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus points if you have:

• Proven ability to handle production incidents calmly and efficiently under pressure
• Sharp analytical skills with a strong root cause analysis mindset Excellent communicator who works well with both technical and business teams
• Reliable and self-driven in fast-paced, high-stakes environments
• Certifications: Salesforce Certified Administrator Salesforce Certified Platform Developer I Good to Have ServiceMax Core Certified Administrator

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/06/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

• California $70,350 to $150,400
• Colorado $57,800 to $129,900
• Connecticut $54,900 to $129,900
• District of Columbia $58,400 to $138,300
• Illinois $50,800 to $129,900
• Maine $46,700 to $110,700
• Maryland $54,900 to $129,900
• Massachusetts $54,900 to $138,300
• Minnesota $54,900 to $129,900
• New York $66,300 to $150,400
• New Jersey $58,400 to $150,400
• Ohio $50,800 to $120,300
• Virginia $50,800 to $138,300
• Washington $80,200 to $138,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.