ServiceMax Application Support Engineer

Accenture PLC; Chesterbrook (PA); Hybrid; USD 70,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Job summary

Accenture is seeking a hybrid-roles engineer to configure and maintain ServiceMax for field service operations, and to develop on Salesforce with MuleSoft integrations. The role requires hands-on work with SFM, ServiceMax Go, Apex, Triggers, LWC, and Code Snippets, plus MuleSoft development experience.

You will collaborate with stakeholders on deployments, testing, and post-release stability, ensuring production issues are resolved efficiently.

Qualifications

• 2+ years hands-on experience with SFM, SFM Wizards, ServiceMax Go App and Code Snippets with debugging skills.
• 5+ years of experience with MuleSoft Anypoint Platform (Hands-On).
• Bachelor's degree or equivalent, or 6–12 years experience if no degree.

Responsibilities

• Configure and maintain ServiceMax solutions for field service operations.
• Build and manage SFM processes, Wizards, and ServiceMax Go App.
• Develop Apex, Triggers, and LWC for enhancements and fixes.
• Own production support, debugging, and resolution of platform issues.
• Collaborate with stakeholders during deployments, testing, and post-release stability.

Skills

SFM & ServiceMax

Code Snippets

Apex & Triggers

Lightning Web Components (LWC)

MuleSoft (Anypoint Platform)

Salesforce

Education

Bachelor's degree or equivalent

Tools

ServiceMax

MuleSoft Anypoint Platform

Salesforce

Job description

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide ourclientsseamless access to industry insights and innovative technology solutions. The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problemsleveragingInnovation, Intelligence, Industry insights, newITandnew technologyskills. Now, with the global environment changing at a faster pace, our clients are facing unprecedentedchallengesand they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

Forour clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and techexpertisefrom around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

We are seeking a new talent to join our Center of Excellence where you will have the opportunity to collaborate with our team of 350 global resources. We have partnered on this initiative with a client specializing in the development and manufacturing of medical devices and technologies aimed at improving patient outcomes worldwide for over 8 years and we keep growing.

Key Responsibilities

• Configure and maintain ServiceMax solutions to support field service operations.
• Build and manage SFM processes, SFM Wizards, and ServiceMax Go App.
• Work on Apex, Triggers, and Lightning Web Components (LWC) for enhancements and fixes.
• Manage Code Snippets to support business logic.
• Own production support, debug, troubleshoot, and resolve platform issues promptly to minimize business impact.
• Collaborate with stakeholders on deployments, testing, and post-release stability.

This is a hybrid role and will require three days per week in the office. Hiring locations: Chesterbrook & Orlando

What you need

• Minimum of 2 yeas of hands-on experience with SFM, SFM Wizards, ServiceMax Go App, and Code Snippets including strong debugging and troubleshooting skills in Apex, Triggers, LWC & SFMs
• Minimum 5 years of experience in Anypoint Platform MuleSoft Development (Hands-On)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus points if you have:

• Proven ability to handle production incidents calmly and efficiently under pressure
• Sharp analytical skills with a strong root cause analysis mindset Excellent communicator who works well with both technical and business teams
• Reliable and self-driven in fast-paced, high-stakes environments
• Certifications: Salesforce Certified Administrator Salesforce Certified Platform Developer I Good to Have ServiceMax Core Certified Administrator

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/06/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $70,350 to $150,400

Colorado $57,800 to $129,900

Connecticut $54,900 to $129,900

District of Columbia $58,400 to $138,300

Illinois $50,800 to $129,900

Maine $46,700 to $110,700

Maryland $54,900 to $129,900

Massachusetts $54,900 to $138,300

Minnesota $54,900 to $129,900

New York $66,300 to $150,400

New Jersey $58,400 to $150,400

Ohio $50,800 to $120,300

Virginia $50,800 to $138,300

Washington $80,200 to $138,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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