Service Writer - Tractors & Equipment

Kingline Equipment, Inc.; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Kingline Equipment, Inc. in Dothan, AL, is seeking a Service Writer to join our service team. You will support daily operations, maintain service records, and help schedule work for shop and road technicians, while communicating with customers about repairs.

The role involves processing work orders, warranty claims, payments, and coordinating equipment transport. A high school diploma is required, and knowledge of agriculture or construction equipment is a plus.

Qualifications

• A high school diploma is required.
• Technical knowledge of agriculture or construction equipment is a plus.

Responsibilities

• Answer phone calls in the service department.
• Wait on customers at the service counter.
• Assist in scheduling and answering questions.
• Advise on repairs within established guidelines.
• Communicate with customers on additional repairs needed.
• Start repair orders, enter tech notes and parts on orders, and review for accuracy.
• Process warranty claims.
• Assist service manager in coordinating departmental events.
• Generate reports and complete other paperwork.
• Review technician time postings for accuracy.
• Assist customers with picking up, dropping off, loading and unloading equipment.
• Coordinate transportation for equipment coming and going.
• Work with delivery drivers to assure timely pickup and delivery.
• Assist the service manager in assuring that the shop is in compliance with regulations.

Skills

Customer service

Communication

Scheduling

Documentation

Education

High school diploma

Job description

Service Writer:

We are looking for service writer to join our team in Dothan AL. A service writer supports the service department and assists in the daily operation of the service department by maintaining records and documentation associated with the servicing of equipment. Assist in scheduling work for the shop and road technicians, communicating with customers about repairs. Process work orders, collect payments, file warranty claims in a timely manner.

RESPONSIBILITIES:

• Answer phone calls in the service department.


• Wait on customers at the service counter.


• Assist in scheduling and answering questions.


• Advise on repairs within established guidelines.


• Communicate with customers on additional repairs needed.


• Start repair orders, enter tech notes and parts on orders, and review for accuracy.


• Process warranty claims.


• Assist service manager in coordinating departmental events.


• Generate reports and complete other paperwork.


• Review technician time postings for accuracy.


• Assist customers with picking up, dropping off, loading and unloading equipment.


• Coordinate transportation for equipment coming and going.


• Work with delivery drivers to assure timely pickup and delivery.


• Assist the service manager in assuring that the shop is in compliance with regulations.

EDUCATION/TRAINING REQUIRED:

• A high school diploma is required.


• Technical knowledge of agriculture or construction equipment is a plus.