Service Writer - Torrington

O&G Industries Inc; Torrington (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Company paid life insurance

Company paid long term disability

Job summary

O&G Industries, Inc. in Torrington, CT is seeking a Service Writer to join our repair facility team. This role involves handling incoming calls, coordinating with drivers and departments, and guiding DVIRs and repair orders through to completion.

You will work with maintenance staff to estimate parts and labor, maintain vehicle records, and perform administrative tasks. 1–3 years of fleet repair exposure and solid computer skills are required.

Qualifications

• 1–3 years of experience with cars, trucks, and heavy equipment.
• Proficient with Word, Excel, and maintenance software.
• Familiarity with service writing practices and procedures.
• Mechanical knowledge with a focus on fleet repair processes.

Responsibilities

• Accept and direct all incoming phone calls.
• Communicate with drivers, operators, and other departments to address concerns regarding defects or issues with vehicles/equipment.
• Review DVIRs, open repair orders, evaluate parts/labor, and close orders daily.
• Coordinate with other O&G facilities to support DVIRs and daily maintenance.
• Assist Diesel Technicians with repair order creations.
• Provide estimates for equipment rentals and repair costs to other departments.
• Maintain vehicle records for accurate files.
• Perform various administrative tasks.
• Other tasks as assigned.

Skills

Communication

Attention to detail

Basic math

Mechanical knowledge

Fleet repair knowledge

Tools

Word

Excel

Maintenance software

Job description

Current job opportunities are posted here as they become available.

If you are ready to start building your career with a company dedicated to employing the most talented workforce in the industry, we are ready to speak with you!

O&G Industries, Inc., an innovative and diversified construction company based out of Torrington, CT, is seeking a Service Writer to join our team. This position is based out of our Torrington repair facility. We are a highly respected leader in our field and ranked as one of the top construction firms in the Northeast.

Responsibilities:

• Accept and direct all incoming phone calls
• Communicate with drivers, operators, and other departments to address their concerns regarding defects or issues with their vehicles and/or equipment
• Review all DVIRs, open repair orders based on the DVIR complaint, evaluate required parts, labor, comments, and close repair orders daily
• Work with other O&G facilities to provide support pertaining to DVIRs and daily Maintenance issues related to O&G assets
• Assist Diesel Technicians with repair order creations
• Provide estimates to other departments for the renting of equipment and the cost of repairing equipment
• Support the creation and maintenance of vehicle records to ensure accurate files
• Perform various administrative tasks
• Other tasks assigned as needed

Qualifications:

• 1-3 years of experience with cars, trucks, and heavy equipment
• Proficient with computer applications, including Word, Excel, and maintenance software.
• Familiarity with service writing practices and procedures
• Mechanical knowledge with a focus on fleet repair processes
• Strong attention to detail
• Basic math skills
• Must be able to communicate effectively and efficiently

Please note we are unable to provide immigration sponsorship for this position.

We offer a competitive benefit and compensation package that includes

• health
• dental
• vision
• 401(k) with company match
• company paid life insurance
• company paid long term disability insurance
• paid holidays
• and earned time off.

EOE/AA/Disability, Veteran and Second Chance Employer

We are an E-Verify Participating Employer.