SERVICE WRITER - Orlando, FL

VetJobs; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

VetJobs, on-site in Orlando, FL, seeks a Service Writer to support a busy service department for heavy equipment parts and repairs. You will work closely with customers, technicians, and parts to ensure timely completion of service orders.

Responsibilities include creating repair orders, preparing estimates, and communicating with fleet management and customers to deliver quality service. A professional appearance and strong detail orientation are essential.

Qualifications

• High school diploma or the equivalent
• Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred
• Previous experience in a similar role
• Professional personal appearance
• Extremely detail oriented and accurate

Responsibilities

• Identifies problems by listening to customer symptoms and clarifying description
• Verifies warranty and service contract coverage by examining records
• Develops estimates by costing materials, supplies, and labor; calculating customer payment
• Contacts fleet management for authorization or estimates before repairs
• Prepares repair orders by describing symptoms and repairs; entering RO into system
• Assists with scheduling work and issuing work to Service Technicians
• Maintains customer rapport by explaining estimates and securing approvals
• Updates job knowledge by participating in educational opportunities
• Communicates with parts department to locate part numbers
• Calls customers to notify when equipment is ready for pickup
• Processes invoices and payments for service repairs
• Ensures a safe working environment

Skills

Customer service

Detail oriented

Communication skills

Multitasking

Education

High School Diploma

Tools

MS Office Suite

M3 Inventory

Job description

Job Description

Job Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are looking for Service Writer, who will partner with our team. The role is located at our Orlando, FL location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

Essential Duties And Responsibilities

• Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.
• Create and maintain a safe working environment.

Auto req ID

480974BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• Required Skills and Qualifications
• High school diploma or the equivalent
• Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred.
• Previous experience in a similar role
• Professional personal appearance
• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
• Must be self-sufficient and driven, meeting deadlines and schedules
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process repair orders.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

City

Orlando

State

Florida

Job Category

Writer

Job Code

Operations_ Specialist

Affiliate Sponsor

Custom Truck One Source