SERVICE WRITER

Custom Truck One Source; Kansas City (MO); On-site; USD 51,577,000 - 80,231,000; Full time

Benefits offered by this job

401(k) with Employer Match

Competitive Health Care

Dental, Vision, and Life Insurance

Paid Vacation, Sick and Holidays

STD/ LTD

Partner Discounts

Investment in Employee Development

Tuition Reimbursement

Job summary

Custom Truck One Source is seeking a Service Writer for its Kansas City, MO Rental branch. You will prepare repair orders, develop estimates, and coordinate with technicians and parts to ensure timely, cost-efficient service for customers.

The role requires a high school diploma or equivalent, strong communication, attention to detail, and the ability to work in a fast-paced environment. A professional demeanor and customer focus are essential.

Qualifications

• High school diploma or the equivalent.
• Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred.
• Previous experience in a similar role.
• Professional personal appearance.
• Extremely detail oriented and accurate.
• Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities.
• Must be self-sufficient and driven, meeting deadlines and schedules.
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process repair orders.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position

Responsibilities

• Identify problems by listening to customer symptoms and clarifying issues.
• Verify warranty and service contract coverage by examining records.
• Develop estimates by costing materials, labor, and deductibles.
• Coordinate with fleet managers to authorize work or estimates.
• Prepare repair orders describing symptoms and required repairs; enter into system.
• Assist scheduling work and issuing work to technicians.
• Maintain customer rapport and obtain approvals and contact details.
• Stay updated on manufacturer information and processes.
• Communicate with parts to locate part numbers.
• Notify customers when equipment is ready for pickup.
• Process invoices and payments for service repairs.
• Create and maintain a safe working environment.

Skills

MS Office

Communication

Detail oriented

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

M3 inventory software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE WRITER

Full Time Non-Exempt [Hourly] Clerical Kansas City Rental Kansas City, MO, US

3 days ago Requisition ID: 6345

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are looking for Service Writer, located at our Kansas City, MO - Rental branch. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

Essential Duties and Responsibilities

• Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.
• Create and maintain a safe working environment.

Required Skills and Qualifications

• High school diploma or the equivalent
• Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred.
• Previous experience in a similar role
• Professional personal appearance
• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
• Must be self-sufficient and driven, meeting deadlines and schedules
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process repair orders.
• Must be able to c ommunicate effectively and professionally, both verbally and in writing.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

BENEFITS

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/ LTD
• Partner Discounts
• Investment in Employee Development
• Tuition Reimbursement

Equal Employment Opportunity Employer

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.