Service Writer II: Fleet Service & Customer Estimates

Cox Enterprises; Town of Lancaster (NY); On-site; USD 40,000 - 61,000; Full time

Job summary

Cox Automotive - USA is seeking a Service Writer II at an on-site location to help customers with vehicle repairs and maintenance, produce cost estimates, and coordinate with technicians. The role involves managing repair orders, obtaining approvals, and ensuring accurate documentation across DFS systems, with a base hourly pay range of $29.38 to $44.09 and potential additional compensation.

Headquartered in Indianapolis, Cox Fleet provides mobile and center-based services nationwide.

Qualifications

• High School Diploma/GED and 3 years’ related experience; or 5 years’ related experience.
• Strong verbal and written communication, with interaction with customers, employees and vendors.
• Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs.
• Strong computer skills and ability to learn DFS IT Systems (Web Wrench, MobileFrame, RO Writer).
• Knowledge of DOT, federal, state, and local regulations affecting vehicle maintenance operations.
• Demonstrated ability to multi-task; positive attitude and self-motivation.
• Excellent organizational skills and the ability to balance a variety of tasks.

Responsibilities

• Help answer phones and assist service customers with repair estimates and timelines.
• Create estimates aligned with varying customer needs and expectations of cost, quality, and lead time.
• Communicate with customers via email, fax, or phone to provide updates on repair status and approvals.
• Review repair orders for accuracy and capture symptoms, problems, and causes; enter RO into the service database.
• Manage the transactions lifecycle from origination until the customer unit is in custody of the repair technician.
• Obtain customers’ approvals for all repairs and services performed.
• Dispatch and assign shop work to technicians.
• Collaborate with technicians, sales staff and customers to ensure excellent service and cost-effective solutions.
• Document repair activities in DFS systems.
• Build strong relationships with customers, vendors, and partners.
• Maintain quality service by enforcing standards and safety policies.

Skills

Communication

Customer service

Multi-tasking

Microsoft Office

Learning ability

Education

High School Diploma or GED

Tools

Karmak

ADP

Reynold

RO Writer

DFS IT Systems

Job description

Cox Automotive - USA is seeking a Service Writer II at an on-site location to help customers with vehicle repairs and maintenance, produce cost estimates, and coordinate with technicians. The role involves managing repair orders, obtaining approvals, and ensuring accurate documentation across DFS systems, with a base hourly pay range of $29.38 to $44.09 and potential additional compensation.

Headquartered in Indianapolis, Cox Fleet provides mobile and center-based services nationwide.