Service Writer I

Ultipro; Gillette (WY); On-site; USD 35,000 - 48,000; Full time

Job summary

Ultipro, based in the United States, seeks an organized office administrator to serve as the first point of contact and support the service department. The role includes screening calls, managing visitor flow, processing timecards, and assisting with payroll reconciliation on a biweekly cycle.

The position requires strong computer skills, teamwork, and professional interaction with customers, suppliers, and staff; familiarity with AS400 and Microsoft Office is a plus. Overtime may be required.

Qualifications

• High school graduate or equivalent.
• Ability to speak, read, write, and understand English.
• Ability to work in a team environment.
• Proficient in use of a desktop computer, including Microsoft Office products.
• Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.
• Ability to work with customers in a professional manner and develop/maintain relationships.

Responsibilities

• Serve as initial contact person, receive and screen calls and visitors.
• Coordinate the flow of communication through the assigned office with staff, the general public, businesses, and others; take messages as appropriate.
• Enter all timecards for technicians.
• Reconciles all payroll entries before payroll is run biweekly.
• Perform miscellaneous typing for the service department.
• Assist with filing from other areas of the shop office.
• Create work order jackets for all cost centers.
• Scan completed work orders.
• Make hotel/flight reservations as needed.
• Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information.

Skills

Customer service

Communication

Teamwork

MS Office

Data entry

Education

High school diploma

Tools

AS400 system

Email

Job description

Serve as initial contact person, receive and screen calls and visitors.

Coordinate the flow of communication through the assigned office in an efficient and effective manner with staff, the general public, businesses, and others, take messages as appropriate.

Enter all timecards for technicians.

Reconciles all payroll entries before payroll is run biweekly.

ADDITIONAL FUNCTIONS

Perform miscellaneous typing for the service department.

Assist with filing from other areas of the shop office.

Create work order jackets for all cost centers.

Scan completed work orders.

Make hotel/flight reservations as needed.

Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

High school graduate or equivalent.

• Ability to speak, read, write, and understand English

Ability to work in a team environment.

• Proficient in use of a desktop computer, including Microsoft Office products

Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.

Ability to work with customers in a professional manner and develop/maintain relationships

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

Material and equipment directly used: Computer terminals, personal computer, calculator, telephone, fax machine, copy machine, and printers.

Ability to walk up and down stairs.

Frequent sitting/standing for long periods using a computer

Frequent use of hands for simple grasping, pushing, pulling, and writing and typing

Overtime and varying schedules may be required

Professional dress code is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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