Service Manager - Glendive, MT

C & B Operations, LLC; Glendive (MT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Paid time off

Growth opportunities

Job summary

C & B Operations, LLC in Glendive, MT, is seeking a Service Manager for our John Deere dealership. You will oversee the Service Department, drive customer satisfaction, and grow profitable labor sales.

Lead and coach technicians, manage budgets and goals, coordinate service marketing events, and ensure safety and compliance with DOT and product programs.

Qualifications

• 3+ years of experience in a service department.
• Experience with Service ADVISOR or similar diagnostic tools.
• Valid driver's license with safe driving record.

Responsibilities

• Lead and enforce service department processes to ensure customer satisfaction.
• Own department performance, budgets, and goals.
• Execute service marketing plans and coordinate events.
• Oversee warranty and product program claims.
• Schedule and manage workloads based on technician capacity.
• Review work orders for accuracy and proper billing.
• Train and develop service personnel; ensure compliance and certifications.
• Maintain fleet, tools, equipment, inventory, and shop organization.
• Maintain safety, cleanliness, and regulatory compliance.
• Stay current on John Deere and competitive products.

Skills

Service department experience

Customer satisfaction focus

Leadership

Tools

Service ADVISOR

Job description

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Glendive, MT. The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Benefits

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Job Function

The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Lead and enforce service department processes to ensure customer satisfaction and operational excellence.

Own department performance, budgets, and goals aligned with company objectives.

Execute service marketing plans and coordinate customer events, clinics, and field days.

Oversee warranty and product program claims to ensure timely submission and maximum recovery.

Schedule, assign, and manage workloads based on technician skill sets and capacity.

Review work orders for accuracy, completeness, and proper billing.

Train, develop, and evaluate service personnel; ensure training compliance and certifications.

Manage fleet, tools, equipment, inventory, and shop organization.

Maintain safety, cleanliness, and compliance with DOT and regulatory standards.

Stay current on John Deere and competitive products.

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with off road, construction, lawn, or other AG heavy equipment
• Valid Drivers License and a safe driving record

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.