Service Writer- Fleet Section

Bernalillo County; Albuquerque (NM); Presencial; USD 35.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Education assistance program

Career development opportunities

Remote & flex-work options as appropri

Longevity pay

Generous leave accruals

Lucrative retirement

Descripción de la vacante

Bernalillo County is hiring a Service Writer for the Fleet Section in Public Works. The role handles vehicle maintenance requests, opens work orders, and supports the fleet management team to improve efficiency and quality control.

The position requires a high school diploma or GED and at least one year of clerical experience. The county offers comprehensive benefits and a structured work environment.

Formación

• High School Diploma or GED required.
• 1 year of clerical or administrative experience required.

Responsabilidades

• Serve as main contact for fleet vehicle maintenance requests.
• Open and write work orders; input data into Fleet Management System.
• Research and order automotive parts as needed.
• Coordinate with mechanics, supervisors, and management on maintenance needs.
• Maintain logs of open work orders and off-site repairs; track expenditures.

Conocimientos

Customer service

Data entry

Administrative support

Educación

High School Diploma or GED

Descripción del empleo

Job Posting Title: Service Writer- Fleet Section Department

Public Works - Fleet & Facilities Location: 2400 BROADWAY SE

Pay: 9-month probationary hourly rate of $25.73

Union hourly rate of $26.25

Close Date: November 6, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Benefits

• generous leave accruals
• career development opportunities
• remote & flex-work options as appropriate
• longevity pay
• education assistance program
• health benefits
• lucrative retirement
• and so much more

The Service Writer is the point of contact for Fleet Management's vehicle customer service requests pertaining to vehicle repair and vehicle maintenance. Receives, evaluates, and identifies problems; recommends corrective measures; monitors the vehicle repair process; and evaluates repair work orders to ensure quality control. Prepares work requests and work orders, opens and closes work orders. Provides a variety of administrative work support to the fleet/facility management team to help achieve efficiency to the department operations.

DUTIES AND RESPONSIBILITIES

• Serves as the main point of contact for vehicles requiring maintenance and repair.
• Opens and writes work orders for vehicle repairs and inputs data into Fleet Management System; retrieves data from computer files; reviews, analyzes data, and compiles reports as needed.
• Researches and orders specialty automotive parts as required or necessary.
• Communicates with mechanics, supervisors, and management to identify needed vehicle maintenance and/or problems.
• Works with vendors on cost estimates for repair and prepares itemized work orders, listing costs of parts and labor. Works with procurement on purchase orders and payment of items procured.
• Maintains, tracks, and manages expenditures and invoices.
• Creates and coordinates maintenance schedules and contact appropriate departments to schedule preventative vehicle maintenance and repairs.
• Serves as support in monitoring the quality of vehicle repairs and vehicle maintenance; evaluates the quality of actual vehicle maintenance and repairs completed and compare parts listings with actual parts installed.
• Maintains files on all open work orders; maintains a log of all off site repairs.
• Assists Risk Management with repairs utilizing the agreed flow chart.
• Maintains, tracks, and manages inventory.
• Maintains database and files for reporting.
• Administrative support duties include a variety of office organization duties that consist of receiving and processing incoming orders, vehicle databases, accounting databases, files, reports, receiving and distributing mail or other electronic means. Duties also include customer service, preparing contracts, handling complaints, and assists supervisor with timekeeping tracking.
• Assists management with calendar of activities, meetings and various events identified by management.
• Perform other job-related duties as required or assigned.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• One (1) year of clerical or administrative experience.

*Any equivalent combination of related education and/or experience may be considered for the above requirements.

SCREENING AND COMPLIANCE

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.

WORKING CONDITIONS

• Duties are performed primarily indoors.
• Indoor duties are performed in a temperature-controlled environment. Workers are exposed to natural weather conditions when diagnosing repairs outdoors or in the field.
• Indoor duties are performed on an even, cement surface that is typically dry.
• Outdoor surfaces include natural ground asphalt or concrete.
• Work hazards or potential work hazards include the exposure to hoists, grinders, jacks, lathes, tire changers, loud noises, etc.
• Workers are exposed to battery acid, solvents, oil, diesel, gasoline, carburetor cleaner, antifreeze, grease, transmission fluids, cleaners, electric motor and brake cleaner and fire retardant.