Service Writer

ASCO Equipment Inc.; Odessa (TX); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) & profit sharing

Paid holidays

Training & advancement opportunities

ASCO Children’s Education Program

Job summary

ASCO Equipment Inc. in Odessa, Texas is seeking a Service Writer & Field Dispatcher who will coordinate service needs with customers and technicians, schedule work orders, and help ensure timely maintenance of heavy equipment.

The role emphasizes strong communication, customer service, and accurate cost estimates, with a team-focused environment and opportunities for growth in a fast-paced dealership.

Qualifications

• 2+ years in heavy equipment service or as a service writer.
• Able to work in a fast-paced, high-volume dealership.
• Excellent customer service and communication skills.
• Proficient with computers; experience with G-Suite and service programs.
• Safety-minded with strong accountability.

Responsibilities

• Own the customer experience and positively represent the company.
• Manage work orders from opening to close with notes and progress checks.
• Prepare accurate repair cost estimates and present to customers.
• Monitor accounts receivable and keep customers informed.
• Communicate clearly with customers, technicians and service manager.
• Provide status updates on work orders and troubleshooting.
• Monitor field technician and customer calls; perform various admin duties.

Skills

Customer service

Communication

Time management

Teamwork

Detail oriented

Tools

G-Suite

Service programs

Job description

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Odessa, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees’ children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees’ children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.