Service Writer: Customer‑Focused Auto/Bus Repairs | 401(k) Match

LAUNCH Technical Workforce Solutions, LLC; Kankakee (IL); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401(k) with company match

Loyalty Club

Bonuses

Travel expense reimbursement

Job summary

LAUNCH Technical Workforce Solutions, LLC is seeking a Service Writer in Kankakee, IL. The position runs Monday–Friday, 7:00 am–3:30 pm, with pay ranging from $25 to $29 per hour.

Role involves translating customer needs into work orders for technicians, generating quotes, and coordinating service processes. Responsibilities include providing excellent customer service, triage communication, warranty checks, RO creation and coding for billing, and documentation in Docuphase and Salesforce.

Qualifications

• High School diploma or equivalent is required.
• Experience in the bus, medium/heavy-duty truck or automotive industry.
• Excellent verbal and written communication with customers.
• Strong computer proficiency (MS Office).
• Knowledge of internal service, sales and parts policies.

Responsibilities

• Translate customer needs into work orders for technicians and prepare quotes.
• Provide excellent customer service.
• Determine triage time and communicate it to the customer.
• Prepare estimates for service work and parts after triage.
• Look up warranty history and recalls on buses.
• Open RO’s in computer system.
• Code RO’s for billing (customer, warranty, or company code).
• Track service work orders from start to finish.
• Coordinate pickup and return of customer vehicles.
• Document all work orders accurately.
• Communicate with Parts Dept and Service Technicians to ensure parts on hand.
• Contact manufacturers for warranty approvals and repair assistance.
• Follow up timely with customers.
• Scan paperwork into Docuphase and Salesforce.
• Stay updated on warranty policies and product changes.

Skills

Customer service

Verbal communication

Written communication

MS Office proficiency

Education

High School diploma or equivalent

Experience in bus/medium-heavy truck or automotive industry

Excellent verbal and written communication

MS Office proficiency

Tools

Docuphase

Salesforce

Job description

LAUNCH Technical Workforce Solutions, LLC is seeking a Service Writer in Kankakee, IL. The position runs Monday–Friday, 7:00 am–3:30 pm, with pay ranging from $25 to $29 per hour.

Role involves translating customer needs into work orders for technicians, generating quotes, and coordinating service processes. Responsibilities include providing excellent customer service, triage communication, warranty checks, RO creation and coding for billing, and documentation in Docuphase and Salesforce.