Service Writer - Cadillac of South Charlotte

Sonic Automotive; Pineville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team in Pineville. This role involves scheduling service appointments, providing cost estimates, and ensuring high customer satisfaction. With a commitment to professional growth, the company offers comprehensive training and competitive compensation. Ideal candidates will possess strong communication skills, a general knowledge of vehicle operations, and a passion for customer service. Join a team that values your contributions and supports your career development in a dynamic automotive environment.

Benefits

Comprehensive Training

Competitive Compensation

Unparalleled Benefits

Qualifications

• High school diploma or equivalent required.
• 2 years of experience in a dealership position preferred.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Provide accurate cost estimates and maintain customer satisfaction.

Skills

Customer Service

Sales Skills

Vehicle Mechanical Knowledge

Communication Skills

Education

High School Diploma or Equivalent

Job description

Service Writer - Cadillac of South Charlotte in Pineville, NC at Sonic Automotive

Job Type: Other

Experience: Mid-Senior Level

About

At Cadillac of South Charlotte, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Our Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

1. Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
2. Greets customers in a timely, friendly manner.
3. Provides a complete and accurate written cost estimate for labor and parts and establishes "promised time".
4. Checks on the progress of repair throughout the day and contacts customers regarding any changes in the estimate or promise time, explaining cost and time requirements in detail and obtaining proper authorization before any additional repairs are performed.
5. Test-drives the vehicle or refers to the test technician as necessary.
6. Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
7. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
8. Maintains a dealership-prescribed standard for “hours per customer repair order written”.
9. Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes.
10. Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.

Qualifications:

1. High school diploma or the equivalent.
2. Ability to read and comprehend instructions and information.
3. Two years of experience in a dealership position.
4. General knowledge of vehicle mechanical operations.
5. Sales experience preferred.
6. Professional personal appearance.
7. Excellent oral and written communication skills.
8. All applicants must be authorized to work in the USA.
9. All applicants must perform duties and responsibilities in a safe manner.
10. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.