Service Advisor - Cadillac of South Charlotte

Sonic Automotive; Pineville (NC); On-site; USD 50,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team in Pineville. This role is pivotal in ensuring exceptional customer service and smooth operations within the service department. You'll be the key liaison between customers and technicians, responsible for diagnosing, servicing, and repairing vehicles efficiently. With a commitment to professional growth, this position offers a chance to thrive in a fast-paced environment while contributing to a Fortune 500 company. If you're passionate about the automotive industry and customer satisfaction, this is the perfect opportunity for you.

Benefits

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Opportunities for career advancement

Qualifications

• 3+ years of experience in a service advisor role at an automotive dealership.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet customers and document their vehicle issues accurately.
• Communicate service recommendations and obtain customer approvals.
• Update customers on vehicle status and manage service records.

Skills

Customer Service Skills

Communication Skills

Multitasking

Organizational Skills

Knowledge of Automotive Systems

Education

High School Diploma

Experience as a Service Advisor

Tools

CDK

Job description

Service Advisor - Cadillac of South Charlotte in Pineville, NC at Sonic Automotive

Job Type: Other

Experience: Mid-Senior Level

About

At Cadillac of South Charlotte, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country with over 120 dealerships nationwide. Our 100+ dealerships are committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities:

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred Qualifications:

• Experience using and working with CDK.
• 3+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

OTE (On-Target-Earnings): $50,000 - $120,000+ / year
If meeting and exceeding store quotas and goals.

Schedule:

• FULL TIME
• 5 days a week / 2 days off
• Sundays off
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company.

All your information will be kept confidential according to EEOC guidelines.