Service Writer/Automotive Technician

Midas; Salinas (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Midas is seeking a Service Writer/Automotive Technician to lead the service department in Salinas. This role includes managing technicians, providing excellent customer service, and overseeing vehicle inspections. Ideal candidates will have at least 1 year of automotive shop experience, leadership skills, and a commitment to service excellence.

Qualifications

• At least 1 year of general automotive technician experience.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Valid driver’s license required.

Responsibilities

• Manage all automotive and general service technicians.
• Deliver exceptional customer service and oversee vehicle inspections.
• Lead, manage, and train a team while promoting shop service specials.

Skills

Customer service disposition

Good communication skills

Leadership ability

Team building skills

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for a Service Writer/Automotive Technician to manage and direct all service department activities of a retail & service shop engaged in selling tires and related automotive parts and mechanical services, who is also an experienced Automotive Technician with a minimum of 1 year of experience working in a shop as a mechanic. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.



Responsibilities

As a Midas Service Writer/Automotive Technician, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to five employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Perform oil changes, vehicle inspections, tire repairs and replacements, brake jobs, starting and charging repairs, engine repair and maintenance, steering and suspension work, diagnostic work, auto air conditioning
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• Must have at least 1 year of general automotive technician shop experience
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license