Service Manager

Paylocity; Brady, Northern (TX, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay + bonus

401K with company match

Health insurance

Paid holidays & PTO

Job summary

United Ag & Turf, a John Deere dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico, is seeking a Service Operations Manager to optimize Service Department processes and maximize customer satisfaction.

The role focuses on growing profitable service labor sales, budgeting, and staff development; leading marketing efforts; coordinating clinics and events; processing warranty claims; and ensuring tools, equipment, and vehicles are in good order.

Qualifications

• 3+ years experience in Service Department operations.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Skills

Office proficiency

Effective communication

John Deere familiarity

Financial principles

Report analysis

Flexible hours

Customer service

Education

High school diploma

Job description

Description

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts,sales,service, and transportation.

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

The following are essential functions of this position:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Benefits:

• Competitive Pay Plus Bonus
• 401K with company match
• Health Insurance
• Paid Holiday and Paid Time Off

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions such as extreme heat and cold. The noise level in the work environment can be loud. The role routine uses standard office equipment such as computers, phones, fax machines etc. It also requires the use of hand tools and forklifts.

*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*

Requirements

Experience, Education, Skills and Knowledge:

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience