Service Writer / Advisor

Federal Signal Corporation; Pasadena (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid vacation & personal days

401(k) matching

Job summary

Joe Johnson Equipment, operating as Kinloch Equipment & Supply, seeks an experienced Service Writer to provide essential admin support to the service department in Pasadena, Texas. You will liaise with customers, open/close work orders and prepare quotes to ensure smooth daily operations.

Ideal candidates have 3+ years in service writing or related roles, strong MS Office skills, and a proactive, customer-focused approach in a fast-paced workshop environment.

Qualifications

• 3+ years’ experience in a Service Writer or related administrative/customer service role.
• Experience preparing quotes and opening/closing work orders.
• Proficient with MS Office (Word, Excel, Outlook).
• Mechanic aptitude or exposure to heavy equipment is an asset.
• Ability to organize, multitask and plan work efficiently in a fast-paced environment.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Receive and manage customer inquiries by phone and email, providing status updates.
• Open and close work orders in line with procedures and timelines.
• Prepare quotes for service work and update all billable items.
• Maintain accurate unit history for ongoing repairs and service activity.
• Assist with shop scheduling to optimize efficiency and customer service.
• Collaborate with factory reps to minimize customer downtime.

Skills

Service Writer experience

Quotes & work orders

MS Office

Mechanical aptitude

Multitasking

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

About The Role

The Service Writer will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

Pasadena, Texas

What You’ll Do

• Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
• Open and close work orders in alignment with internal procedure timelines
• Prepare quotes
• Edit and update all work orders to ensure 100% capture of all billable items
• Provide unit history to the service department for incoming repairs
• Assist with Shop scheduling to ensure optimal efficiency and customer service
• Work with factory representatives to ensure customer downtime is minimized
• Conduct shop walkthrough’s with Service Manager to capture real time status updates
• Prepare and submit bi-weekly Payroll reports
• Work with the accounting department to ensure customer accounts are in good standing
• Ensure on-time billing for all customers
• Maintain MTO files and ensure all documentation is in compliance
• Process warranty claimsResolve and/or elevate customer concerns and maintain positive customer relations
• Assist with Parts department as required

Total Rewards

• Competitive pay range, based on experience
• Premium Health Insurance Benefits
• Paid Vacation and Paid Personal Days
• 401(k) Employer Matching

Position Details

Company: Joe Johnson Equipment, operating as Kinloch Equipment & Supply

Location: Pasadena, Texas

Status: Permanent, Full-time

Schedule: Monday-Friday - occasional extended hours may be required based on operational needs.

What You Bring

• 3+ years’ experience in a Service Writer role or related administrative/ customer service position
• Experience preparing quotes and opening/ closing work orders
• Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
• Ability to work within a fast-paced environment
• Ability to organize, multitask and plan work efficiently
• Positive and collaborative attitude
• Good verbal and written communication, with strong customer service skills

Additional Requirements

• High School Diploma, GED or equivalent
• Valid driver’s license and satisfactory driver’s abstract required for operational responsibilities
• Completion of a job-related background check in accordance with applicable laws

Previous relevant experience may include; Service Coordinator, Administrator, Scheduling Assistant, Parts and Service Coordinator, Administrative Specialist

Who We Are

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition