Service Writer

TEKsystems, Inc.; Woodland (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

HSA / Transportation benefits

Job summary

TEKsystems, Inc. seeks a Service Writer in Woodland, CA to coordinate the service process from appointment scheduling through vehicle delivery, ensuring exceptional customer service, accurate documentation, and clear communication.

You will collaborate with technicians, parts staff, and customers to ensure repairs are completed efficiently and to high quality standards. A high school diploma is required; an associate degree is preferred; RV/auto experience is valued.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• RV or automotive service experience is highly valued.
• Strong customer service and communication skills required.
• Proficiency with Microsoft Office and computer systems expected.
• Valid driver's license and ability to prioritize multiple tasks in a fast-paced environment.

Skills

Customer service

Automotive knowledge

Communication & writing

MS Office

Appointment scheduling

Repair orders

LEAN / 5S

RV industry experience

Spanish bilingual

Education

High school diploma

Associate’s degree in automotive technology or related field

Equivalent experience considered

Tools

MS Office

Computer systems

Power tools

Electronic payment systems

Job description

Job Overview

The Service Writer serves as the primary point of contact for customers seeking service and repair of their campers. This position coordinates the service process from appointment scheduling through vehicle delivery while providing exceptional customer service, accurate documentation, and clear communication. The Service Writer partners with technicians, parts personnel, and customers to ensure repairs are completed efficiently, accurately, and to quality standards.

Required Skills

• Customer service
• Automotive knowledge
• Communication & writing skills
• MS Office
• Appointment scheduling
• Repair orders
• LEAN, 5S
• RV industry experience
• Spanish bilingual

Additional Skills & Qualifications

• High school diploma or equivalent.
• Associate’s degree in automotive technology, business administration or a related field preferred; equivalent experience may be considered.
• Minimum of two (2) years of service writer experience preferred.
• Minimum of ten (10) years of overall business experience required.
• Experience in RV, automotive, or similar service environments preferred.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Proficiency with Microsoft Office and computer systems.
• Basic knowledge of accounting and electronic payment systems.
• Professional demeanor with customers, coworkers, and dealers.
• Mechanical or RV industry experience preferred.
• Basic power tool experience is a plus.
• Exposure to LEAN, 5S, or continuous improvement principles is beneficial.
• Valid driver's license required.

Job Type & Location

This is a Permanent position based out of Woodland, CA.

Pay & Benefits

The pay range for this position is $70000.00 - $80000.00 per year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Woodland, CA.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal Disclosures

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.