Service Writer

United Rentals Life; Village of East Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Writer to manage service and maintenance administrative duties. In this entry-level role, you will be responsible for completing work orders, tracking technician hours, and processing warranty claims, ensuring customer concerns are addressed promptly. This is a fantastic opportunity for someone who thrives in a busy environment and has strong customer service skills. Join a company that values diversity and offers competitive benefits, including health and financial plans, paid parental leave, and career development opportunities.

Benefits

Health Plans

Financial Plans

Paid Parental Leave

Employee Discounts

Career Development Opportunities

Qualifications

• 1-2 years experience in a shop or service environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Complete work orders with accurate information.
• Report technician hours accurately and timely.
• Create and submit warranty claims.

Skills

Customer Service

Attention to Detail

Multi-tasking

Basic Computer Skills

Teamwork

Communication Skills

Education

High School Diploma

Job description

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About the Role

As a Service Writer, you will handle service and maintenance administrative duties, including work order completion, technician time tracking, warranty recovery, and preventive maintenance. You will also schedule, maintain equipment files, process invoices, handle customer inquiries, and keep the service department informed about service bulletins and information.

Responsibilities

• Complete work orders with accurate information
• Report technician hours accurately and timely
• Create and submit warranty claims
• Monitor warranty claims to ensure closure
• Run preventive maintenance reports and schedule work accordingly
• Address equipment maintenance issues promptly
• Inform management of customer concerns
• Code service invoices correctly within the General Ledger
• Perform other duties as assigned

Minimum Requirements

• High School diploma or equivalent
• Valid driver's license with an acceptable driving record
• 1-2 years experience in a shop or service environment
• Basic computer skills
• Attention to detail
• Ability to multi-task in a busy environment
• Strong customer service, teamwork, and communication skills

This position is considered Safety Sensitive per United Rentals policies.

Benefits

We offer competitive benefits, including health and financial plans, paid parental leave, employee discounts, career development opportunities, and more. Learn more about our full US benefits here.

United Rentals is an Equal Opportunity Employer. We value diversity and inclusion and provide accommodations during the application process. We also actively hire veterans and military family members, recognizing the leadership, discipline, integrity, and teamwork they bring.

Compensation Range

$21.75 - $31.30 per hour

Additional Details

• Seniority level: Entry level
• Employment type: Other
• Industry: Construction