Service Writer

Skyworks LLC; Texas; On-site; USD 42,000 - 56,000; Full time

Job summary

Skyworks LLC, a family-owned construction equipment rental company, is seeking a Service Writer for its Midland branch. The role focuses on assisting customers with a positive attitude, timely responses, and deep product knowledge to resolve inquiries and issues.

You will maintain accurate service records and documentation while ensuring customer satisfaction with professional support. Knowledge of construction equipment is preferred, and the role demands strong communication and organization to

Qualifications

• Maintains a positive, empathetic and professional attitude.
• Responds to customer service inquiries and issues in a timely manner.
• Knows our products inside and out to answer customer questions.
• Maintains accurate records and documents customer service activities.
• Delivers professional customer support and ensures customer satisfaction.

Responsibilities

• Maintain a positive, empathetic, and professional attitude with customers.
• Respond to customer service inquiries and issues promptly.
• Knowledge of Skyworks products to answer questions accurately.
• Maintain accurate records and document customer service activities.
• Provide professional customer support and ensure customer satisfaction.

Skills

Positive attitude

Empathy

Timely response

Product knowledge

Record keeping

Job description

Skyworks LLC is a family-owned and operated construction equipment rental company. Skyworks is a team inspired by a positive culture to build exceptional customer experiences.

Our Midlandbranch needs a Service Writer.

In this position the candidate will assist our customers by:

• Maintaining a positive, empathetic, and professional attitude
• Responding to customer service inquires and issues in a timely manner.
• Knowing our products inside and out to answer customer questions.
• Maintaining accurate records and documenting customer service activities.
• Ensure customer satisfaction and provide professional customer support.

Knowledge of construction equipment is preferred.