Service Writer

Skyworks LLC; Midland (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Skyworks LLC in Midland, Texas is seeking a Service Writer to support customers by delivering friendly, knowledgeable service and accurate documentation of service activities.

In this role you will answer questions about our construction equipment, maintain records, and ensure customer satisfaction with timely responses and professional support.

Qualifications

• Responding to customer service inquiries in a timely manner.
• Maintaining accurate records and documenting customer service activities.
• Knowledge of construction equipment preferred.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude
• Responding to customer service inquiries and issues in a timely manner.
• Knowing our products inside and out to answer customer questions
• Maintaining accurate records and documenting customer service activities
• Ensure customer satisfaction and provide professional customer support

Skills

Customer service

Empathy

Communication

Product knowledge

Job description

Skyworks LLC is a family-owned and operated construction equipment rental company. Skyworks is a team inspired by a positive culture to build exceptional customer experiences.
Our Midlandbranch needs a Service Writer.

In this position the candidate will assist our customers by:

• Maintaining a positive, empathetic, and professional attitude
• Responding to customer service inquires and issues in a timely manner.
• Knowing our products inside and out to answer customer questions.
• Maintaining accurate records and documenting customer service activities.
• Ensure customer satisfaction and provide professional customer support.

Knowledge of construction equipment is preferred.