Service Writer

J.B. Hunt Transport Services, Inc.; Stockton (CA); On-site; USD 62,007,000 - 71,176,000; Full time

Benefits offered by this job

Career growth opportunities

Uniforms and boot program

Safety culture with bonuses

Job summary

J.B. Hunt Transport, Inc. is seeking a maintenance service desk technician to manage repair orders, update ETA data, and coordinate with shop staff across shifts, including nights and weekends.

The role offers full-time employment with benefits, opportunities through the Technician Career Advancement program, and pay starting around $21.64–$24.84 per hour, with potential bonuses. Must lift up to 50 lbs and work outdoors as needed.

Qualifications

• High School Diploma or GED; or up to 1 year of related experience and/or training; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends.

Responsibilities

• Keep maintenance information systems updated with ETAs.
• Observe all safety requirements.
• Perform other duties as required or assigned.
• Advise operations/customers of needed service work or repair campaigns and suggest additional labor, parts and related services.
• Inform Service Manager of driver/customer complaints for resolution before vehicle leaves the shop.
• Input repair order information into data processing system and close repair orders.
• Coordinate repair orders with Service Manager and Shop Foremen for proper scheduling; ensure expedient service.
• Create outsource forms for vendors to conduct repairs at the shop; assist drivers and callers with questions.

Skills

Discretion

Time management

Multitask

Independence

Active listening

Organizational skills

Teamwork

Self-motivation

PPE compliance

Customer service

Education

GED

High School

Job description

Job Summary

Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.

Job Description

Key Responsibilities

• Keep maintenance information systems updated with ETA's at all times
• Observe all Company safety requirements
• Perform other duties as required or assigned
• Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
• Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
• Input repair order information to data processing system and close repair orders
• Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
• Arrange and create outsource forms for vendors to conduct repairs at the shopAssist drivers and callers with general questions and/or direction
• Create repair orders and passing work to technicians

Shift Schedule: Shifts may vary based upon location and business needs.

In addition to the company benefits listed below, the maintenance team will also have access to:

• Career growth opportunities
• Company-provided uniforms and annual boot program
• Safety culture with bonus incentives

Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program.

Qualifications

Minimum Qualifications

High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed.

Preferred Qualifications

• Ability to exercise discretion
• Ability to make time-sensitive decisions
• Ability to multitask
• Ability to work both independently and as part of a team
• Basic deductive reasoning skills
• Experience working in a fast-paced environment
• Proficient active listening skills
• Proficient organizational skills
• Proficient time management skills
• Self-motivation
• Ability to wear appropriate work attire (protective gear/PPE)
• Basic Customer Service Skills
• Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.

The expected starting pay range for this position is between $21.64 - $24.84.

Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Maintenance, Technical Writing, Transportation/Logistics

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.