Service Writer

United Ag; Raynham (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus Program

Training through John Deere University

Medical, dental, vision, and 401KMatch

Paid Company holidays

Paid Life Insurance

Great Work/Life Balance

Advancement opportunities

Job summary

United Ag & Turf NE is seeking a Service Writer to support the Service Department with customer needs, manage work orders, and assist in pre-delivery and repair processes for new and trade-in equipment.

Responsibilities include advising customers, scheduling, processing warranty claims, and ensuring timely shop operations. High school diploma or GED required; John Deere equipment experience preferred.

Qualifications

• Proven ability to use standard desktop applications and internet functions.
• Strong oral and written communication skills for customer interaction.
• Solid organizational skills and attention to detail in scheduling and paperwork.
• Provide robust customer service to internal and external customers.
• Experience in a shop or service department environment is preferred.

Responsibilities

• Advise customers on technical problems and service needs.
• Schedule shop and field service work and manage work orders.
• Open and close work orders to meet deadlines and goals.
• Assist in warranty processing and parts/labor coordination.
• Maintain professional relationships with peers and management.

Skills

Microsoft Office

Oral communication

Written communication

Organization

Customer service

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

John Deere Equipment

Job description

Description

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

• Bonus Program
• Training through John Deere University
• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

Job Type: Full Time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs, opening & closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

What You’ll Do

• Advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine
• Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and labor
• Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment
• Process warranty claims
• Establish or adjust work procedures to meet schedules and deadlines.
• Opening and closing of work orders to ensure timely closing to meet company goals
• Supervises all shop activities when the Service Manager is away from branch
• Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Requirements

What it Takes

• Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
• Positive attitude
• Excellent oral communication and written skills
• Strong organizational skills
• Provide robust customer service to internal and external customers
• Ability to work extended hours and weekends as needed

Preferred

• 1 year of experience in Service Department operations
• Experience with John Deere Equipment

Education

• High school diploma or GED

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required by this job include close vision requirements
• Hearing ability is sufficient to communicate with others in person or over the phone
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed