Service Writer

A & E Auto Repair; Port Charlotte (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

A & E Auto Repair in Port Charlotte, FL is seeking a Service Writer to be the face and voice of the shop, handling customer interactions, service explanations, and appointment scheduling.

The ideal candidate will have automotive knowledge, a friendly personality, and a commitment to exceptional customer service to build loyalty and trust.

Qualifications

• Minimum 18 years old.
• High school diploma or GED required.
• Valid driver's license required.
• Dependable, honest and outgoing; weekend and holiday availability.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and customers.
• Inspecting vehicles and accurately diagnosing problems.
• Providing estimates based on parts and labor costs and deductibles.
• Preparing accurate repair orders and approving repairs.
• Updating customers with service recommendations from technicians.
• Maintaining and expanding knowledge of automotive maintenance and repairs.

Skills

Scheduling appointments

Customer communication

Automotive knowledge

Friendly demeanor

Warranty understanding

Education

High School Diploma or GED

Job description

About The Position

A & E Auto Repair is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

About The Position

A & E Auto Repair is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our shop.

As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

Service Writer Responsibilities

• Scheduling appointments with customers.


• Ensuring effective communication between service technicians and A & E Auto Repair customers.


• Inspecting vehicles and accurately diagnosing problems


• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage


• Preparing accurate repair orders, detailing problems and approving repairs


• Updating customers with any service recommendations made by service technicians


• Maintaining and enhancing knowledge of automotive maintenance and repairs

Applicant Requirements

• At least 18 years old


• Recipients of a high school diploma or GED


• In possession of a valid driver's license


• Dependable, honest and outgoing


• Available to work weekends and some holidays