Service Writer

Everglades Equipment Group; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Life Insurance Policy

401(K) Matching

Pet Insurance

Paid Time Off

Paid Holidays / Floating Holidays

Health Insurance

Vision Insurance

Job summary

Everglades Equipment Group is seeking an organized assistant to support the Service Manager at our Florida locations. You will handle customer inquiries, open and track work orders, and maintain the service library and department records to ensure timely operations.

The role requires a High School Diploma or equivalent, basic accounting knowledge, proficiency with Microsoft Office, and a mechanical inclination.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of accounting practices.
• Proficiency with Microsoft Office and internet functions.
• General understanding of mechanical/technical terms preferred.
• Mechanically inclined and able to assist service operations.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (manuals, bulletins, multimedia) under the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Assist in answering service phone calls.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports and other reports as needed.
• May process warranty and/or product improvement claims including charges and follow-up.
• Other related duties as instructed by management.

Skills

Accounting basics

MS Office

Office procedures

Mechanical terminology

Mechanically inclined

Education

High School Diploma

Job description

Founded in 1963, Everglades Equipment Group is a family owned and operated full-service John Deere dealership with 19 locations covering central and south Florida. Everglades Equipment Group serves a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.
We have become one of the largest John Deere dealers in the world by prioritizing customer service and satisfaction above all else.

Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service departments daily operation within the dealership.

Job Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Assist in answering service phone calls
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports and other reports as needed
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Other related duties as instructed by management

Job Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Mechanically inclined
• High School Diploma or equivalent experience

Reports To: Service Manager / Site Manager

BENEFITS:

• Free Life Insurance Policy
• 401(K) Matching
• Pet Insurance
• Paid Time Off
• Paid Holidays / Floating Holidays
• Health Insurance
• Vision Insurance