Service Writer

Everglades Equipment Group; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Life Insurance Policy

401(K) Matching

Pet Insurance

Paid Time Off

Paid Holidays / Floating Holidays

Health Insurance

Vision Insurance

Job summary

Everglades Equipment Group in St Cloud, FL is seeking a Service Writer (Full Time) to support the Service Department by handling internal and external customer inquiries, opening work orders, tracking them through invoicing, and maintaining the service library and records. The ideal candidate has basic accounting knowledge, computer skills with Microsoft Office, and a mechanical/technical understanding.

A high school diploma or equivalent experience is required, with on-site responsibilities in

Qualifications

• Basic knowledge of accounting practices.
• Ability to use Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Mechanically inclined.
• High School Diploma or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information under the supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Assist in answering service phone calls.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports and other reports as needed.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Other related duties as instructed by management.

Skills

Basic knowledge of accounting

Microsoft Office proficiency

Office procedures

Mechanically inclined

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Service Writer (Full Time)

Location: St Cloud, FL 34769

Founded in 1963, Everglades Equipment Group is a family owned and operated full-service John Deere dealership with 19 locations covering central and south Florida. Everglades Equipment Group serves a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.
We have become one of the largest John Deere dealers in the world by prioritizing customer service and satisfaction above all else.

Job Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Assist in answering service phone calls
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports and other reports as needed
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Other related duties as instructed by management

Job Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Mechanically inclined
• High School Diploma or equivalent experience

Reports To: Service Manager / Site Manager

BENEFITS:

• Free Life Insurance Policy
• 401(K) Matching
• Pet Insurance
• Paid Time Off
• Paid Holidays / Floating Holidays
• Health Insurance
• Vision Insurance