Service Writer

Saia Inc.; Grand Prairie (TX); On-site; USD 37,000 - 42,000; Full time

Job summary

Saia Inc. is seeking a Maintenance Scheduler to coordinate repairs and schedule work for shop and field service personnel. You will facilitate work orders, monitor progress, and minimize downtime through proactive scheduling and clear communication with customers.

The role requires at least 2 years in maintenance or service writing, knowledge of transportation software, and proficiency with Microsoft Office. This on-site position offers competitive compensation and benefits.

Qualifications

• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors driver vehicle inspection reports and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Skills

Maintenance

Service writing

Customer communication

Education

High school diploma or GED

Tools

Microsoft Office

Diagnostic software

Job description

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Coordinates repairs and schedules work for shop and field service personnel, ensuring efficient service delivery. Facilitates work orders and monitors service progress, overseeing preventative maintenance and minimizing downtime through efficient scheduling and coordination.

Major Tasks And Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.


• Facilitates timely processing of work orders and maintains efficient workflow.


• Communicates with customers to clarify service needs and provides accurate estimates.


• Tracks and monitors service progress to ensure efficiency.


• Prepares and maintains detailed records of service activities.


• Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.


• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.


• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Qualifications

• High school diploma or GED.


• 2+ years of maintenance, service writing, or related experience.


• Knowledge of transportation and diagnostic software.


• Proficiency in Microsoft Office.

Pay Rate: $26.55 - $30.30 per hour, based on experience

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.