Service Writer

Applied Industrial Technologies; Gillette (WY); On-site; USD 42,000 - 56,000; Full time

Job summary

Applied Industrial Technologies in Gillette, WY is seeking an experienced customer service focused professional to support our hydraulic shop operations. You will source and purchase hydraulic parts, provide quotes and repair timelines to customers, help schedule and coordinate repair jobs, assist both inside and outside sales teams, and handle parts delivery or pickup.

If you are detail oriented with strong communication and multitasking abilities, this role offers growth opportunities in a

Qualifications

• 2+ years of customer service experience.
• Fluid Power/Hydraulics product knowledge a plus.
• Strong analytical and interpersonal skills.
• Organizational skills, multi-tasking, prioritizing.
• Purchasing and/or service writing for hydraulic shop / service department a plus.

Responsibilities

• Sourcing and purchasing hydraulic parts to support the shop operations
• Providing customers with quotes and expected repair times
• Assisting in the scheduling and coordination of repair jobs
• Assist the inside and outside sales teams as needed
• Parts delivery or pickup

Skills

Customer service

Hydraulics knowledge

Analytical skills

Interpersonal skills

Organizational skills

Purchasing / service writing

Education

High school diploma or equivalent

Job description

• Sourcing and purchasing hydraulic parts to support the shop operations


• Providing customers with quotes and expected repair times


• Assisting in the scheduling and coordination of repair jobs


• Assist the inside and outside sales teams as needed


• Parts delivery or pickup

Qualifications

• 2+ years customer service experience


• Fluid Power/Hydraulics product knowledge a plus


• Strong analytical and interpersonal skills


• Organizational skills, multi-tasking, prioritizing


• High school diploma or equivalent


• Purchasing and/or service writing for hydraulic shop / service department a plus

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.