Experienced Field Service Technician

Wagner Equipment Co.; Hobbs (NM); On-site; USD 76,000 - 109,000; Full time

Benefits offered by this job

PTO up to 96 hours first year

Medical, dental, vision

401K company contribution up to 7%

Tuition Reimbursement

EAP

Discounted employee plans

Job summary

Wagner Equipment Co. seeks a Field Service Class A Technician or Journeyman Technician to service CAT equipment in the field. Expect a pay range of $36.50-$52.60 per hour with extensive travel (75–100%).

Position requires a High School Diploma or GED, 5+ years of heavy equipment experience, and strong customer service skills. Benefits include PTO, health insurance, 401K, and tuition reimbursement.

Qualifications

• Must have strong customer-facing skills and ability to communicate clearly.
• Ability to read and interpret electrical and hydraulic schematics.
• Experience in field service or heavy equipment maintenance preferred.

Responsibilities

• Maintain truck and crane inspection logs daily.
• Complete CAT service reports with clear grammar and SIMS codes.
• Transmit timecards and service reports via email.
• Collaborate with Service, Product Support, and Sales to meet customer needs.
• Explain repairs and status to customers; coach junior technicians.

Skills

Customer service

Communication

Reading schematics

Field service

Education

High School Diploma or GED

Tools

DBS

ET/SIS/SIS Web/STW

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Position: Field Service Class A Technician or Journeyman Technician
Pay Range: $36.50-$52.60 per hour
Pay rate is dependent on education and experience.

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 5+ years’ experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience

Additional Eligibility Requirements:

• DOT Health Card
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Travel Requirements:

• 75%- 100%

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.