SERVICE WRITER

Chris Auffenberg Auto Group; Carbondale (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Referral program

Retirement plan

Vision insurance

8 hour shift with 1 hour lunch

No SATURDAYS

Job summary

Chris Auffenberg Auto Group in Carbondale, IL seeks a motivated Service Writer to act as the liaison between customers and the service department, documenting issues and communicating repair recommendations.

You will greet customers, prepare estimates, coordinate schedules, and maintain records, while collaborating with technicians to ensure a smooth, efficient service experience.

Qualifications

• High school diploma or equivalent; additional technical training is a plus.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Basic understanding of automotive technology and repair processes.
• Proficiency in computer systems and service management software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Previous experience in an automotive service environment is preferred but not required.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service throughout their visit.
• Accurately document vehicle issues and service requests, ensuring clear communication between customers and technicians.
• Prepare service estimates and explain recommended repairs and maintenance.
• Coordinate service schedules to maximize efficiency and minimize customer wait times.
• Maintain detailed records of all service interactions and transactions.
• Work collaboratively with service technicians to monitor repair progress and update customers accordingly.

Skills

Communication skills

Automotive knowledge

Computer proficiency

Multitasking

Customer-focused

Education

High school diploma

Tools

Service management software

Job description

Join the team at Chris Auffenberg Auto Group as a Service Writer in Carbondale, IL. We are seeking a motivated and detail-oriented individual to serve as the key liaison between our customers and the service department. In this role, you will be responsible for efficiently managing service orders, communicating with customers about their vehicle needs, and ensuring a seamless service experience.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service throughout their visit.
• Accurately document vehicle issues and service requests, ensuring clear communication between customers and technicians.
• Prepare service estimates and explain recommended repairs and maintenance.
• Coordinate service schedules to maximize efficiency and minimize customer wait times.
• Maintain detailed records of all service interactions and transactions.
• Work collaboratively with service technicians to monitor repair progress and update customers accordingly.

Requirements

• High school diploma or equivalent; additional technical training is a plus.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Basic understanding of automotive technology and repair processes.
• Proficiency in computer systems and service management software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Previous experience in an automotive service environment is preferred but not required.

Benefits

• Competitive annual salary ranging from $45,000 to $75,000, paid weekly.
• Opportunities for professional growth and development within a reputable company.
• A supportive team environment committed to excellent customer service.
• Comprehensive benefits package available upon eligibility.

About the Company

Chris Auffenberg Auto Group is a leader in the automotive industry, dedicated to providing outstanding service and quality vehicles to our community. Located in Carbondale, IL, we prioritize teamwork, integrity, and customer satisfaction in everything we do. Join us and become a vital part of a company that values its employees and strives for excellence.

We are looking for a very outgoing person to assist in leading our very fast paced service drive. A Service Advisor candidate at Auffenberg of Carbondale will be responsible for providing exceptional customer service, ensuring a smooth and efficient service process for customers bringing in their vehicles for maintenance or repairs. The ideal candidate will be detail oriented, able to follow up with customers on service recommendations, and thrive in a fast paced environment. Strong communication skills and the ability to work well in a team are essential for success in this role

Job Type: Full-time

Salary: $45000 to $75000 a year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• 8 hour shift with 1 hour lunch
• No SATURDAYS

License/Certification:

• Driver's License (Required) W/ clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.