Service Valet/Porter

Frank Kent Family of Brands; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated service valet/porter to deliver exceptional customer service in a dynamic automotive environment. This role involves greeting customers, assisting with vehicle drop-off and pick-up, and ensuring a clean and organized service area. The ideal candidate will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced setting. Join a team that values career growth and offers a comprehensive benefits package, making it a fantastic opportunity for those looking to advance in the automotive service industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Career Growth Opportunities

Qualifications

• Customer service experience, preferably in the automotive industry.
• Ability to drive both manual and automatic vehicles.

Responsibilities

• Greet customers and assist with vehicle drop-off and pick-up.
• Maintain organized service lanes and provide updates on vehicle status.

Skills

Customer Service

Communication Skills

Attention to Detail

Multitasking

Education

High School Diploma or Equivalent

Tools

Vehicle Maintenance Knowledge

Job description

In addition to competitive pay, employees at Frank Kent Motor Company also receive a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for career growth and advancement.

About the role

This position is responsible for providing exceptional customer service to our clients by assisting with vehicle maintenance and service needs. The service valet/porter will be the primary point of contact for customers dropping off and picking up their vehicles and will play a key role in maintaining customer satisfaction.

What you'll do

• Greet customers and provide a warm and welcoming experience upon arrival.
• Assist customers with vehicle drop-off and pick-up, ensuring all necessary paperwork and information is collected.
• Direct customers to the appropriate service advisor or technician, based on their needs.
• Maintain organized and clean service lanes, ensuring all vehicles are properly tagged and labeled.
• Monitor vehicle flow and communicate with service advisors and technicians as needed to efficiently manage workload.
• Provide updates to customers on the status of their vehicle repairs and estimated completion times.
• Answer customer inquiries and address any concerns or issues with professionalism and urgency.
• Keep accurate records of all incoming and outgoing vehicles, including mileage and service notes.
• Ensure the service area and customer waiting areas are clean and inviting.
• Follow all safety protocols and guidelines to maintain a safe work environment.
• Park and retrieve customer vehicles in an organized and efficient manner.
• Wash and detail customer vehicles as needed.
• Communicate effectively with service advisors and technicians to ensure timely completion of service appointments.

Qualifications

• High school diploma or equivalent.
• Customer service experience, preferably in the automotive industry.
• Valid driver's license with a clean driving record.
• Ability to drive both manual and automatic transmission vehicles.
• Basic knowledge of vehicle maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail and ability to multitask.
• Willingness to work flexible hours, including weekends and holidays.
• Physical ability to lift and move objects up to 50 pounds.
• Flexibility to work weekends and evenings as needed.

The pay range for this role is: 15 - 15 USD per hour (Frank Kent Cadillac - FT Worth)